National Care Service - complaints co-design: findings summary
This report sets out findings we have gathered through research and co-design that relate to complaints and redress.
Footnotes
1 National Care Service: consultation analysis (2022)
2 Professional regulators for health care workers include the General Medical Council (doctors), the Nursing & Midwifery Council (nurses and midwives), the Health and Care Professions Council (15 professionals including paramedics and physiotherapists) and the General Dental Council (dentists).
3 Section 18 of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011: https://www.legislation.gov.uk/ssi/2011/210/made
4 Number of local authorities where no complaints data was found: 11 in 2020-21, 14 in 2021-22
5 We published a high level summary of the findings from some of these co-design sessions in the reports we published in September 2023 and in January 2024
Contact
Email: NCScommunications@gov.scot
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