National Care Service: easy read approach

How people use our easy read material

We have had good feedback from people about our easy read documents.

People have told us they are helpful. They help people to take part in co-design.

But some of the documents we create in easy read are very long and detailed.

Some of them are about 100 pages. This means it takes a long time to create them.

We have noticed that some of these easy read documents are not as well used as others.

We looked at web analytics to see how many people were reading our long reports in easy read.

Web analytics is a count of how many people visit a website page.

We found that a lot of people are interested in reading our long reports in easy read.

For most of our reports, about 200 people start to read them in easy read.

However, by about page 4 or 5, almost all of these people have stopped reading.

We think this means that the long easy read documents are not very user friendly.

We think people are finding them too difficult to use.