National Care Service: questions and answers - engagement sessions - easy read

Questions about making services better

How will the National Care Service make sure that everyone gets to choose which organisations will give them the services they need?

We want the National Care Service to give the right care for each person's needs.

This is also called person-centred care.

We will make as much as choice as we can by:

• having person-centred work through the whole National Care Service
• working with many different people to design services
• having a Charter of Rights

A Charter of Rights is a document that says what the National Care Service will do to make sure that everyone has their rights.

Rights means things like:

• the right to get good care
• the right to get information
• the right to choose
• the right to give feedback about how well or badly something has been done

What will happen with Adult Support and Protection with the National Care Service?

Adult Support and Protection is a part of law in Scotland.

The law is there to protect people from being harmed.

This is because some people find it harder to stop harm happening to them.

When the new National Care Service is made, there will need to be changes to the Adult Support and Protection laws.

These law changes would make sure that these adults would carry on being supported and protected with the National Care Service.