Publication - Factsheet
National Care Service: questions and answers - engagement sessions - easy read
In summer 2022, we ran four National Care Service (NCS) Bill engagement sessions. A number of questions were asked during these sessions, so we have produced questions and answers (Q and A) for these. This is an easy read version of these.
Questions about complaints
A complaint is when someone tells an organisation that they are not happy with something that has happened.
How will complaints be dealt with in the new National Care Service?
We have not decided this yet.
We want to deal with complaints quickly and well.
We will design our complaints work with:
- people with lived experience
- people with different sensory losses – like sight and hearing
- the Scottish Public Services Ombudsman
Contact
Email: NationalCareService@gov.scot
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