National Care Service regional forums: post-event logistics information

Pre-event communications

Before each event, we sent an email to attendees with information about their session. In most cases, this email also included an easy read attachment with further details. 

This is an email template we used and adapted for each event:

"Hello,

Thank you for signing up to join our National Care Service summer forum event:

Name of session: 

Date: 

Time: 

Where:

Please arrive 15 minutes before the start of the session.

We’re looking forward to seeing you and learning more from communities across Scotland. 

In the meantime, we’re emailing you some important information before your session:

• about the National Care Service
• what we’ll do on the day
• what to do if you have accessibility requirements
• a survey about your background and experience
• how to claim expenses
• what to do if you have any questions

About the National Care Service

The Scottish Government is working with people and organisations across the country to improve community health and social care support in Scotland.

We want everyone to have access to consistently high-quality social care support across Scotland, whenever they might need it.

That’s why we’re introducing the National Care Service. It’s being shaped by people who have experience of accessing and delivering community health and social care support.

The purpose of regional forums is to find out more about the unique nature of community health and social care support in your local area and discuss what you’d like to see in the future National Care Service.

Over the next 18 months, we’ll be engaging with people with experience of accessing and delivering care across the country to design the National Care Service.

What we’ll do on the day

For the safety and wellbeing of others, we kindly ask you not to attend this event if you’re feeling sick or unwell.

The session will last about 2 hours and will include discussion in smaller groups.

Accessibility requirements

We want to make sure you can participate at this event in a way that’s right for you.

Please let us know if you have any accessibility needs to support you to engage during the sessions.

Email: NCSCommunications@gov.scot  

Phone: 0808 196 1507

This phoneline is free and is open:

• Tuesdays 9am to 12pm
• Thursdays 1pm to 4pm

Survey about your background and experience

We would like to understand more about the background and experience of people who will be attending these events. 

If you fill in the survey, it will help us make sure these events include a wide range of people, with different experiences and expertise.

You can complete our survey on Questback.

We take your privacy seriously. You can read more about why we’re collecting this information and how we’ll protect your data in the privacy notice on Questback. 

How to claim expenses

You can claim expenses if you need to pay for certain things to attend a forum event. This might include:

• travel costs
• social and respite care
• a translator

You can email NCSCommunications@gov.scot for information on how to claim expenses.

What to do if you have any questions

If you have any questions before, during or after the session, please contact our design team.  

Email: NCSdesign@gov.scot

Phone: 0808 196 1507

This phoneline is free and is open:

• Tuesdays 9am to 12pm
• Thursdays 1pm to 4pm

Thank you

We really appreciate your time and willingness to take part in designing the National Care Service. We look forward to working with you soon.

The National Care Service team."