National Care Standards: Services for People in Criminal Justice Supported Accommodation

2 Standards on arrival

Standard 2

You will be assisted to understand your rights and responsibilities and all policies and procedures operating within the service during a process of welcome and introduction.

1 You are assisted to understand information on the function of the service (including any decisions made about you) and your rights and responsibilities as a user of the service.

2 Within 48 hours, you receive information in a language or format you can easily understand relating to:

• confidentiality and sharing of information;
• rights and responsibilities;
• curfew or restrictions on liberty;
• any programme of activity;
• any specific conditions of order or licence;
• the current Care Commission inspection report for the service;
• the service's drug and alcohol policy, and how to access services for advice and support on these issues;
• the service's complaints system and how you can make a complaint without recourse to staff and without fear of victimisation;
• the service's anti-bullying policy;
• availability of local services;
• specified individual rights to occupy a specific living area;
• the service's policy on the use of protective restraint; and
• any circumstances in which you will be required to leave the service.

3 You are welcomed to the service and staff help you to understand how to make best use of it and take part in the wider community.

4 You are introduced (normally within 48 hours of arrival) to your key worker allocated to take particular responsibility for you, and have his or her role explained to you. You can approach him or her if you have questions or concerns. If you want, you can ask to change your key worker at any time. In the absence of your key worker, you have access to another member of staff.

5 You know how to contact staff.

6 You are safe from bullying or victimisation and know that bullying and abusive behaviour are not tolerated.

7 You are asked who you would want to be contacted if you had a serious illness or accident.

8 You have an individual supervision plan which is up to date and includes an assessment of your health needs.