National Care Standards: Services for People in Criminal Justice Supported Accommodation

Privacy

Standard 3

Your individual rights to privacy and personal space will be fully respected.

1 You are consulted on any planned formal visits to the service.

2 Staff knock and wait for permission to enter your living area, except when there is an assessed risk to yourself or others.

3 You understand clearly if the service has a policy about the management and opening of mail, where the mail is opened but not read. Staff explain this clearly to you from the start, and they regularly repeat it. The arrangements will include a secure facility for receiving personal mail and access to a mail collection point.

4 You can entertain family, friends and visitors in private (in line with a visitors' policy, where applicable). Young children who come to visit you will have somewhere safe to play and be looked after.

5 Staff respect confidentiality. Any necessary disclosures to third parties of confidential information relating to you are discussed with you and your consent sought, where possible. Where your consent to disclosure is required by law, it will be sought and no disclosure made without it.

6 You have access to your records in accordance with appropriate legislation, other than where there is information from a third party which has been disclosed on a confidential basis or where there is concern for the safety of a third person.

7 You can spend time in a communal environment or in privacy and quiet.