Building Standards verification performance framework - national customer satisfaction survey: survey findings 2021

Appendix 3: Survey invitation email

Email subject: Building Standards in Scotland – Customer Feedback Questionnaire

Dear {Name}

We are writing to you as a customer of the local authority verifier Building Standards service in Scotland.

This means that since 1st April 2020 you may have submitted a building warrant application, completion certificate, used the services of your own agent, or made other enquiries through your local authority verifier Building Standards service. You may also have been an agent acting on behalf of an applicant.

The Scottish Government would like to obtain your views and feedback on the customer service you received. This will help identify which aspects are working well and any areas where improvements need to be made in the future.

We would be grateful if you would spare 5 or 10 minutes to complete the online survey.

If you have been a customer of more than one local authority verifier Building Standards, you will have the opportunity to provide feedback on the service provided by each.

PLEASE CLICK HERE TO START THE SURVEY

Your feedback is important to us, even if you are not able to answer all questions or have had limited contact with the local authority verifier Building Standards service.

Further information, including our contact details, can be found via the survey link (above).

Many thanks for your time and contribution.

Kind regards,

Pye Tait Consulting (on behalf of the Scottish Government, Building Standards Division)

You may choose not to receive further e-mails about this research from Pye Tait Limited simply by clicking UNSUBSCRIBE. Pye Tait Limited registered address: Royal House, 110 Station Parade, Harrogate, North Yorkshire, HG1 1EP.