External management of residential child care establishments: national guidance

Appendix 1

National Care Standards

The National Care Standards Committee ( NCSC) developed National Care Standards to describe what each individual child and young person can expect from the service provider. The Standards include reference to the role of the external manager as follows:

Care Homes for Children and Young People

Standard 7.6 - You know that external managers monitor the care you receive in the care home. The quality and performance of the care home and children and young people's views and complaints are monitored. The external manager or board makes sure the manager is suitable for the role.

Standard 18.7 - A summary of complaints and outcomes is provided regularly to external managers and is outlined in the annual report.

From the Glossary:

External manager

The person or group of people, sometimes a board or committee, responsible for the work of the care home but not involved in day-to-day management.

School Care Accommodation Services

Standard 7.2 - You can be assured that staff are supervised and appraised. They have access to advice and support when they do their jobs. The roles and responsibilities of the manager of the care service, school headteachers, and external managers are clear to you.

Standard 7.6 - You know that external managers monitor the care you receive in the school or hostel. The quality and performance of the school or hostel and children and young people's views and complaints are monitored. The external manager or board makes sure that the manager is suitable for the role.

Standard 17.7 - A summary of complaints and outcomes is provided regularly to external managers and is outlined in the annual report.

From the Glossary:

External manager

A manager or group of managers responsible for the running of the school or hostel who is not based in the school or hostel. The person in day-to-day charge of your school or hostel is responsible to the external manager(s).