NHS recovery plan

What this means for patients and staff

Implementation of the NHS Recovery Plan will see many benefits for patients, staff and the NHS. These include:

Staff

We will support your wellbeing, providing continued access to wellbeing services and enhancing the role of occupational health.

We will promote positive workplace cultures in the NHS, shaped by our staff. You will be treated with dignity, respect and compassion.

We will support and develop leadership at all levels, across health and social care.

We will support you to learn and develop your skills and value your unique contribution.

We will increase staff numbers year on year as the National Treatment Centres come on stream.

We will invest in new and different roles, and new career pathways to support our future, enhance sustainability and increase meaningful career opportunities across Scotland.

Patients

You will be treated with dignity, respect and compassion. We will treat the whole person, not just your condition.

When you are waiting for treatment we will provide you with information that will help you manage your condition and keep you updated on timescales.

You will have access to services and channels to keep you healthier, manage your own health, including long-term conditions and to prevent ill health.

If you need urgent care, you will be prioritised, ensuring the most seriously ill are seen as quickly as possible, with individual appointments for A&E where clinically appropriate.

We will be open about what the NHS can and cannot do and will build on new approaches to how services are delivered.

You will be consulted and involved in all aspects of your care and will have an agreed plan for your treatment that includes support to know when and how to access services.

System Leaders

We will promote a consistent, collective and collaborative approach to systems leadership, that focus on solutions for citizens and staff.

We will support transformation that improves the seamless integration of health and social care.

We will communicate openly with staff, patients, stakeholders and communities and listen to their views.

Our leaders will role model our values such as honesty, integrity, care and compassion.

We will continue to build leadership capability and capacity across the system.

We will encourage innovation to support new ways of working.