Publication - Research and analysis
NHS Scotland redesign of urgent care: second national staging report
This is the third of three reports assessing our urgent and unscheduled care - redesign of Urgent Care Programme.
Appendix H: NHS 24 111 Time to Answer (TTA) & Call Abandonment Rates
![This table shows high level overview of daily activity data by board for NHS Highland, NHS Orkney, NHS Shetland and NHS Western Isles. For each board, the table shows if there was a step change at Go-Live of RUC programme during December 2020, as well as comparing current August 2021 data to August 2019 data.](/binaries/content/gallery/publications/research-analysis/2021/12/nhs-scotland-redesign-urgent-care-second-national-staging-report/SCT08212436601_g20.png)
![This table shows high level overview of daily activity data by board for NHS Highland, NHS Orkney, NHS Shetland and NHS Western Isles. For each board, the table shows if there was a step change at Go-Live of RUC programme during December 2020, as well as comparing current August 2021 data to August 2019 data.](/binaries/content/gallery/publications/research-analysis/2021/12/nhs-scotland-redesign-urgent-care-second-national-staging-report/SCT08212436601_g21.png)
Contact
Email: RedesignUrgentCare@gov.scot
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