NHSSCOTLAND STAFF SURVEY 2014 National Report

12 Overall experience of working for NHSScotland

The results in this section relate to the questions from the 2014 Staff Survey in respect of staff overall experience of working for NHSScotland, as shown in Figure 12.

All six statements in the 'overall experience' section had a percentage positive response of at least 60% for NHSScotland as a whole, and all questions showed an improvement (ranging from 3% to 12%) over the 2013 results.

The statement at Q6-3 I am happy to go the extra mile at work when required had the highest percentage positive response of all the 2014 Staff Survey questions (90%). It was also the highest scoring statement in 2013 (87%) and 2010 (88%). Across all NHS Boards, the percentage of positive responses was consistently high, ranging between 78% and 93%. Positive responses by staff groups ranged between 83% (Ambulance staff) and 96% (Executive Grades/Senior Managers).

Q6-5 I still intend to be working within my Board in 12 months time also appeared in the list of the top five most positive responses (Table 1, page 11), with a positive response rate of 79%. Positive responses across the Boards ranged between 59% and 86%. Looking at results by staff group, Salaried General Dental Practitioners recorded the highest positive response (88%).

Q6-1 Care of patients/service users is my Board's top priority recorded a 67% positive response rate; this is 12 percentage points higher than the 2013 result (55%). Across the Boards, the range of positive responses was between 49% and 83%. Positive responses by staff group ranged between 42% and 83%.

The other three questions in this section also all recorded improvements over the 2013 score:

• Q6-2 I am able to do my job to a standard I am personally pleased with (68%)
• Q6-6 I am satisfied with the sense of achievement I get from work (63%)
• Q6-4 I would recommend my workplace as a good place to work (61%).

In summary, all six statements relating to overall experience received a positive response from 60% or more of all respondents. A high level of employee commitment to their job was evidenced by the 90% of respondents who agreed 'I am happy to go the 'extra mile' at work when required'. Also, almost 80% of survey respondents agreed 'I still intend to be working within my Health Board in 12 months time'. There were strong increases in the number of positive responses for two questions compared with 2013: Q6-1 Care of patients/service users is my Board's top priority (12 percentage point increase since 2013) and Q6-4 I would recommend my workplace as a good place to work (plus ten percentage points). However, it should be noted this question changed slightly between the years, with 'workplace' replacing the word 'Board'.

Figure 12 ‐ General ‐ Overall Experience of Working in NHSScotland

[Note: The sum of the total responses throughout this report may not be exactly equal to 100% due to rounding.]