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Publication - Research and analysis

NHSSCOTLAND STAFF SURVEY 2014 National Report

Published
17 December 2014
Topic
Health and social care
ISBN
9781785440229

This National Report provides an overview of the results of the 2014 NHSScotland Staff Survey. The National Staff Survey gives all NHSScotland staff the opportunity to provide feedback on their experience of working for the organisation.

View supporting documents Supporting documents

Appendix E: Results by employment & socio-demographic groups

Table 1 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Working Pattern Total number of respondents 55077 44389 36772 16554 359 984
Section Question NHSScotland 2014 NHSScotland 2013 Full-time Part-time Sessional Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 57 56 56 37
Q1-2 My line manager communicates effectively with me 63 61 64 63 54 39
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 41 42 44 20
Q1-4 I am clear what my duties and responsibilities are 86 83 85 88 89 73
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 77 79 77 64
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 76 74 50 68
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 43 43 60 29
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 67 69 77 51
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 85 84 80 75
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 77 78 76 65
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 29 29 31 15
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 55 53 47 31
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 42 42 44 20
Q3-4 I have a choice in deciding what I do at work 40 38 42 38 43 27
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 64 62 58 41
Q4-2 I get the help and support I need from colleagues 79 76 79 81 85 65
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 59 60 58 36
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 94 95 97 88
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 92 94 96 88
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 34 33 28
Q4-7 Were you satisfied with the response you received? 26 27 25 30 20 18
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 45 47 56 36
Q5-2 There are enough staff for me to do my job properly 33 31 32 36 41 23
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 57 58 63 29
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 80 81 56 72
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 91 93 98 81
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 84 88 95 74
Q5-7 Did you report the bullying/harassment you experienced? 37 36 38 38 41 30
Q5-8 Were you satisfied with the response you received? 37 37 36 40 33 36
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 65 69 76 62
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 91 94 93 92
Q5-12 Was it discriminatory in nature? 91 91 90 93 92 89
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 51 49 41 46
Q5-14 Were you satisfied with the response you received? 67 66 67 70 76 57
General Q6-1 Care of patients/service users is my health board's top priority 67 55 67 67 70 51
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 67 70 76 52
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 90 91 90 80
Q6-4 I would recommend my workplace as a good place to work 61 50 60 63 66 33
Q6-5 I still intend to be working with my health board in 12 months time 79 75 79 80 72 58
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 63 65 75 43

Table 2 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Length of Service Total number of respondents 55077 44389 2525 2549 4656 10588 15034 11438 6664 600 625
Section Question NHSScotland 2014 NHSScotland 2013 Less than 1 year More than 1 year but less than 2 years More than 2 years but less than 5 years More than 5 years but less than 10 years More than 10 years but less than 20 years More than 20 years but less than 30 years More than 30 years but less than 40 years More than 40 years Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 69 61 56 54 55 56 60 59 37
Q1-2 My line manager communicates effectively with me 63 61 75 67 64 62 62 63 65 63 39
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 54 47 42 39 39 40 41 42 19
Q1-4 I am clear what my duties and responsibilities are 86 83 87 87 86 85 85 86 87 88 69
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 85 80 80 78 77 77 78 81 59
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 50 69 72 75 76 78 79 74 70
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 75 61 53 44 40 37 38 41 30
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 88 78 75 67 65 64 65 66 54
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 82 83 84 83 84 85 87 84 76
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 89 83 82 77 75 76 76 78 65
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 45 36 31 28 27 27 30 31 14
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 59 55 53 51 53 54 58 57 33
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 54 47 41 39 40 42 44 45 21
Q3-4 I have a choice in deciding what I do at work 40 38 44 39 37 36 39 43 46 49 28
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 76 68 65 62 61 62 63 61 40
Q4-2 I get the help and support I need from colleagues 79 76 88 83 81 78 78 78 80 82 65
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 76 69 64 59 57 56 56 55 38
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 98 97 95 93 94 95 95 93 86
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 95 94 92 92 93 94 93 94 87
Q4-6 Did you report the unfair discrimination you experienced? 35 34 30 28 35 35 35 36 37 26 26
Q4-7 Were you satisfied with the response you received? 26 27 58 39 36 23 22 28 27 38 9
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 68 59 55 50 44 38 36 42 35
Q5-2 There are enough staff for me to do my job properly 33 31 53 41 38 35 31 29 27 28 23
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 68 62 59 55 55 56 60 65 27
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 68 76 78 81 81 82 84 83 76
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 98 95 92 91 91 91 91 90 78
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 93 88 86 85 85 85 84 87 72
Q5-7 Did you report the bullying/harassment you experienced? 37 36 40 35 39 39 37 38 38 34 27
Q5-8 Were you satisfied with the response you received? 37 37 59 49 40 36 34 37 37 42 24
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 81 72 69 68 65 64 62 68 67
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 95 91 92 92 92 92 91 94 91
Q5-12 Was it discriminatory in nature? 91 91 86 87 90 89 91 94 94 94 86
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 52 54 52 51 50 48 50 48 46
Q5-14 Were you satisfied with the response you received? 67 66 79 76 72 66 65 67 68 68 51
General Q6-1 Care of patients/service users is my health board's top priority 67 55 83 74 71 66 65 64 65 69 52
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 81 75 73 69 66 64 63 68 51
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 96 93 92 90 89 89 90 91 76
Q6-4 I would recommend my workplace as a good place to work 61 50 80 71 66 60 58 58 60 63 34
Q6-5 I still intend to be working with my health board in 12 months time 79 75 82 77 77 76 79 81 80 66 58
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 78 71 68 62 62 62 63 69 42

Table 3 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Pay Range
Total number of respondents 55077 44389 7364 9698 20112 8426 1865 1123 909 909 712 3212
Section Question NHSScotland 2014 NHSScotland 2013 Up to £17,000 Between £17,001 and £22,000 Between £22,001 and £35,000 Between £35,001 and £47,000 Between £47,001 and £56,000 Between £56,001 and £68,000 Between £68,001 and £81,000 Between £81,001 and £98,000 Over £98,000 Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 53 52 57 64 69 70 64 51 49 45
Q1-2 My line manager communicates effectively with me 63 61 60 60 64 68 71 68 72 57 58 53
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 45 40 39 43 47 52 47 31 36 32
Q1-4 I am clear what my duties and responsibilities are 86 83 85 84 86 87 89 90 93 92 92 82
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 80 78 77 79 80 85 80 75 74 70
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 64 72 75 78 80 83 87 91 93 76
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 51 41 41 42 49 53 59 46 38 35
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 68 63 67 70 74 77 78 66 56 60
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 75 79 85 88 87 88 92 94 96 84
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 78 73 77 79 84 86 85 76 78 72
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 34 28 26 32 37 43 38 25 25 22
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 45 46 53 65 71 74 69 57 57 44
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 39 37 40 50 56 60 53 42 43 31
Q3-4 I have a choice in deciding what I do at work 40 38 31 33 39 51 60 64 55 48 53 35
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 58 58 64 70 73 72 70 57 53 53
Q4-2 I get the help and support I need from colleagues 79 76 77 76 80 81 82 85 88 85 84 74
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 59 55 57 64 70 73 73 65 65 49
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 94 93 94 96 97 97 97 96 96 93
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 92 91 93 94 95 96 97 95 96 91
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 35 34 36 36 42 29 36 37 32
Q4-7 Were you satisfied with the response you received? 26 27 33 26 26 29 27 26 25 10 0 19
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 62 57 43 35 34 39 38 29 27 36
Q5-2 There are enough staff for me to do my job properly 33 31 44 40 30 27 28 34 30 23 23 25
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 56 53 56 62 68 73 72 63 64 46
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 76 81 84 84 78 76 69 61 59 73
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 92 91 90 92 95 96 95 93 93 89
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 87 85 85 85 86 88 90 88 88 82
Q5-7 Did you report the bullying/harassment you experienced? 37 36 41 40 36 38 40 39 34 43 33 31
Q5-8 Were you satisfied with the response you received? 37 37 38 37 37 41 41 40 31 29 29 29
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 69 69 62 67 78 81 68 65 65 67
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 93 93 89 93 97 98 98 96 95 94
Q5-12 Was it discriminatory in nature? 91 91 88 90 91 93 93 95 93 94 93 89
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 55 52 54 48 38 27 27 23 23 43
Q5-14 Were you satisfied with the response you received? 67 66 71 65 65 71 81 82 77 78 67 61
General Q6-1 Care of patients/service users is my health board's top priority 67 55 73 69 64 67 74 77 71 59 61 57
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 79 74 64 63 66 71 71 63 61 61
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 90 89 90 91 93 94 94 91 91 85
Q6-4 I would recommend my workplace as a good place to work 61 50 66 59 59 62 67 68 70 60 61 47
Q6-5 I still intend to be working with my health board in 12 months time 79 75 81 80 79 78 78 79 83 78 77 70
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 68 62 61 64 68 73 77 70 71 54

Table 4 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Gender
Total number of respondents 55077 44389 10834 41337 2360
Section Question NHSScotland 2014 NHSScotland 2013 Male Female Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 56 58 37
Q1-2 My line manager communicates effectively with me 63 61 62 65 43
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 39 42 21
Q1-4 I am clear what my duties and responsibilities are 86 83 84 87 72
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 75 79 62
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 74 75 74
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 44 43 26
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 65 68 52
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 85 84 79
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 75 78 63
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 30 29 15
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 53 55 35
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 40 43 21
Q3-4 I have a choice in deciding what I do at work 40 38 43 40 30
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 61 64 44
Q4-2 I get the help and support I need from colleagues 79 76 77 80 67
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 57 61 36
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 93 95 88
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 91 94 87
Q4-6 Did you report the unfair discrimination you experienced? 35 34 32 37 26
Q4-7 Were you satisfied with the response you received? 26 27 19 30 16
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 46 46 30
Q5-2 There are enough staff for me to do my job properly 33 31 32 34 20
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 56 59 31
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 74 82 76
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 91 92 82
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 86 86 74
Q5-7 Did you report the bullying/harassment you experienced? 37 36 33 40 30
Q5-8 Were you satisfied with the response you received? 37 37 30 39 24
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 69 66 61
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 90 92 90
Q5-12 Was it discriminatory in nature? 91 91 86 93 87
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 44 52 44
Q5-14 Were you satisfied with the response you received? 67 66 63 69 53
General Q6-1 Care of patients/service users is my health board's top priority 67 55 68 67 52
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 68 69 50
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 87 91 79
Q6-4 I would recommend my workplace as a good place to work 61 50 58 63 34
Q6-5 I still intend to be working with my health board in 12 months time 79 75 75 81 61
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 62 65 41

Table 5 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Age Group
Total number of respondents 55077 44389 261 5946 10692 17473 16812 326 3034
Section Question NHSScotland 2014 NHSScotland 2013 16 - 20 years 21 - 30 years 31 - 40 years 41 - 50 years 51 - 65 years Over 65 years Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 64 59 59 57 56 57 38
Q1-2 My line manager communicates effectively with me 63 61 69 67 66 64 63 66 44
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 58 45 41 42 41 48 23
Q1-4 I am clear what my duties and responsibilities are 86 83 89 88 87 86 86 88 75
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 87 83 79 78 78 79 64
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 43 71 75 76 75 69 75
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 68 56 46 41 41 50 28
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 78 77 71 66 64 71 54
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 73 86 87 84 83 80 78
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 89 82 79 77 76 79 65
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 50 34 29 28 29 38 16
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 45 52 57 56 54 53 36
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 51 42 44 44 42 43 22
Q3-4 I have a choice in deciding what I do at work 40 38 38 38 39 41 43 53 30
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 64 69 66 63 61 64 45
Q4-2 I get the help and support I need from colleagues 79 76 85 83 81 79 78 83 69
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 75 72 64 59 54 61 37
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 96 95 95 94 95 89
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 93 93 94 93 93 95 88
Q4-6 Did you report the unfair discrimination you experienced? 35 34 27 29 33 37 37 27 28
Q4-7 Were you satisfied with the response you received? 26 27 43 33 29 23 30 29 28
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 83 57 48 42 45 69 33
Q5-2 There are enough staff for me to do my job properly 33 31 54 38 35 31 33 50 22
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 64 62 60 57 57 63 33
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 63 80 80 81 81 69 76
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 96 95 92 91 91 93 83
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 88 89 87 85 86 89 76
Q5-7 Did you report the bullying/harassment you experienced? 37 36 46 37 36 40 38 42 30
Q5-8 Were you satisfied with the response you received? 37 37 25 41 37 38 37 44 28
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 76 67 67 65 68 80 63
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 94 89 91 91 93 95 91
Q5-12 Was it discriminatory in nature? 91 91 80 89 90 92 93 83 89
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 47 53 50 50 50 58 45
Q5-14 Were you satisfied with the response you received? 67 66 74 70 68 66 69 74 53
General Q6-1 Care of patients/service users is my health board's top priority 67 55 80 71 66 66 68 73 52
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 88 73 68 66 69 87 52
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 93 92 90 90 91 95 80
Q6-4 I would recommend my workplace as a good place to work 61 50 76 68 63 60 61 73 37
Q6-5 I still intend to be working with my health board in 12 months time 79 75 76 76 79 81 80 69 62
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 71 67 64 63 65 81 44

Table 6 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Sexuality
Total number of respondents 55077 44389 48329 1479 4238
Section Question NHSScotland 2014 NHSScotland 2013 Heterosexual/straight Other sexuality Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 58 53 43
Q1-2 My line manager communicates effectively with me 63 61 64 62 52
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 42 38 28
Q1-4 I am clear what my duties and responsibilities are 86 83 86 83 80
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 79 74 67
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 75 72 76
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 44 45 33
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 68 68 58
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 84 83 82
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 78 77 70
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 30 28 19
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 55 51 42
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 43 38 30
Q3-4 I have a choice in deciding what I do at work 40 38 41 37 33
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 64 61 52
Q4-2 I get the help and support I need from colleagues 79 76 80 77 72
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 60 60 42
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 91 92
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 93 85 90
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 34 30
Q4-7 Were you satisfied with the response you received? 26 27 27 25 24
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 47 47 33
Q5-2 There are enough staff for me to do my job properly 33 31 34 33 23
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 58 56 43
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 81 78 77
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 92 89 88
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 86 79 80
Q5-7 Did you report the bullying/harassment you experienced? 37 36 38 39 32
Q5-8 Were you satisfied with the response you received? 37 37 37 31 39
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 67 63 63
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 92 87 90
Q5-12 Was it discriminatory in nature? 91 91 92 81 89
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 50 57 46
Q5-14 Were you satisfied with the response you received? 67 66 69 59 56
General Q6-1 Care of patients/service users is my health board's top priority 67 55 68 66 53
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 69 66 55
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 91 87 82
Q6-4 I would recommend my workplace as a good place to work 61 50 62 58 44
Q6-5 I still intend to be working with my health board in 12 months time 79 75 80 74 67
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 65 60 49

Table 7 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Religious Beliefs
Total number of respondents 55077 44389 16392 7113 4343 2154 18589 5627
Section Question NHSScotland 2014 NHSScotland 2013 Church of Scotland Roman Catholic Other Christian Other religion No Religion Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 59 60 60 54 56 45
Q1-2 My line manager communicates effectively with me 63 61 65 67 67 61 63 53
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 44 44 42 41 40 29
Q1-4 I am clear what my duties and responsibilities are 86 83 87 86 88 86 86 80
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 80 80 78 77 78 69
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 75 77 76 75 73 76
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 44 48 48 52 40 33
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 69 70 72 70 67 57
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 85 85 86 84 84 81
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 78 78 81 77 77 70
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 31 33 30 29 28 20
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 56 54 58 51 54 43
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 44 43 45 38 42 30
Q3-4 I have a choice in deciding what I do at work 40 38 42 40 44 41 41 33
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 64 65 66 61 63 53
Q4-2 I get the help and support I need from colleagues 79 76 80 80 81 77 80 72
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 61 60 63 55 61 44
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 94 95 92 95 91
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 94 92 94 88 94 90
Q4-6 Did you report the unfair discrimination you experienced? 35 34 36 36 34 34 35 30
Q4-7 Were you satisfied with the response you received? 26 27 31 24 26 19 26 25
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 47 49 43 47 46 36
Q5-2 There are enough staff for me to do my job properly 33 31 34 36 32 32 33 25
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 59 59 60 55 58 43
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 83 80 81 76 80 78
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 92 91 92 90 92 87
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 86 86 85 81 87 80
Q5-7 Did you report the bullying/harassment you experienced? 37 36 38 41 34 40 39 31
Q5-8 Were you satisfied with the response you received? 37 37 40 38 41 28 36 33
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 67 64 69 68 67 64
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 92 92 94 90 91 92
Q5-12 Was it discriminatory in nature? 91 91 93 89 91 84 91 90
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 51 53 49 52 50 46
Q5-14 Were you satisfied with the response you received? 67 66 70 66 74 62 67 58
General Q6-1 Care of patients/service users is my health board's top priority 67 55 70 70 68 68 65 56
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 70 71 68 70 67 57
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 92 91 92 89 89 84
Q6-4 I would recommend my workplace as a good place to work 61 50 64 65 64 62 60 46
Q6-5 I still intend to be working with my health board in 12 months time 79 75 83 82 78 76 78 69
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 67 67 67 64 62 51

Table 8 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Ethnicity
Total number of respondents 55077 44389 50818 1370 2227
Section Question NHSScotland 2014 NHSScotland 2013 White Other ethnicity Prefer not to answer
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 57 61 40
Q1-2 My line manager communicates effectively with me 63 61 64 67 49
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 41 47 24
Q1-4 I am clear what my duties and responsibilities are 86 83 86 91 78
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 78 83 65
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 75 83 77
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 43 69 30
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 67 80 55
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 84 89 83
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 77 83 68
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 29 37 17
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 54 52 41
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 43 41 27
Q3-4 I have a choice in deciding what I do at work 40 38 41 42 33
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 63 66 49
Q4-2 I get the help and support I need from colleagues 79 76 79 84 72
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 60 64 40
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 95 93 91
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 93 89 89
Q4-6 Did you report the unfair discrimination you experienced? 35 34 35 40 24
Q4-7 Were you satisfied with the response you received? 26 27 27 32 22
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 46 53 31
Q5-2 There are enough staff for me to do my job properly 33 31 33 39 21
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 58 60 38
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 81 73 75
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 92 92 86
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 86 84 78
Q5-7 Did you report the bullying/harassment you experienced? 37 36 38 44 29
Q5-8 Were you satisfied with the response you received? 37 37 37 38 30
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 66 77 64
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 92 94 93
Q5-12 Was it discriminatory in nature? 91 91 92 69 88
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 51 50 38
Q5-14 Were you satisfied with the response you received? 67 66 68 66 54
General Q6-1 Care of patients/service users is my health board's top priority 67 55 67 78 52
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 68 78 51
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 90 92 80
Q6-4 I would recommend my workplace as a good place to work 61 50 61 71 40
Q6-5 I still intend to be working with my health board in 12 months time 79 75 79 81 62
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 64 73 44

Table 9 ‐ Percentage of positive responses to questions relating to the overall experience of working for NHSScotland, by employment and socio‐demographic groups.

Disability (lasting at least 12 months)
Total number of respondents 55077 44389 9636 45441
Section Question NHSScotland 2014 NHSScotland 2013 Disability No Disability
Well Informed Q1-1 I am kept well informed about what is happening in my health board 56 48 53 57
Q1-2 My line manager communicates effectively with me 63 61 60 64
Q1-3 When changes are made at work, I am clear how they will work out in practice 41 39 37 41
Q1-4 I am clear what my duties and responsibilities are 86 83 83 87
Q1-5 I understand how my work fits into the overall aims of my health board 78 66 74 79
Appropriately Trained and Developed Q2-1 In the last 12 months, have you had a Knowledge and Skills Framework (KSF) development review, performance review, appraisal, Personal Development Plan meeting or equivalent? ('Yes, KSF development review' & 'Yes, other type of performance review, appraisal, Personal Development Plan meeting or equivalent') 75 73 72 75
Q2-2 Did it help you to improve how you do your job? (based on the respondents answering either 'Yes' response to Q2-1) 43 39 42 43
Q2-3 Did it help you agree clear objectives for your work? (based on the respondents answering either 'Yes' response to Q2-1) 67 66 65 68
Q2-4 Did you agree a Personal Development Plan (PDP) or equivalent? (based on the respondents answering either 'Yes' response to Q2-1) 84 83 82 85
Q2-5 Have you received, or expect to receive, the training that was identified in that plan? (based on the respondents answering either 'Yes' response to Q2-4) 77 75 73 78
Involved in Decisions Q3-1 Staff are always consulted about changes at work 29 26 25 30
Q3-2 I have sufficient opportunities to put forward new ideas or suggestions for improvement in my workplace 54 49 49 55
Q3-3 I am confident my ideas or suggestions would be listened to 42 37 37 43
Q3-4 I have a choice in deciding what I do at work 40 38 37 41
Treated Fairly and Consistently, with Dignity and Respect in an Environment where Diversity is Valued Q4-1 My line manager encourages me at work 63 59 60 63
Q4-2 I get the help and support I need from colleagues 79 76 74 80
Q4-3 My health board acts fairly and offers equality of opportunity with regard to career progression/promotion 59 44 52 60
Q4-4 During the past 12 months while working for my health board, have you experienced unfair discrimination from your manager? 94 92 90 95
Q4-5 During the past 12 months while working for my health board, have you experienced unfair discrimination from other colleagues? 93 92 88 94
Q4-6 Did you report the unfair discrimination you experienced? 35 34 36 34
Q4-7 Were you satisfied with the response you received? 26 27 26 27
Provided with a Continuously Improving and Safe Working Environment Promoting the Health and Wellbeing of Staff, Patients and the Wider Community Q5-1 I can meet all the conflicting demands on my time at work 45 42 43 46
Q5-2 There are enough staff for me to do my job properly 33 31 29 34
Q5-3 I believe it is safe to speak up and challenge the way things are done if I have concerns about quality, negligence or wrongdoing by staff 57 52 51 58
Q5-4 Have you had any health and safety training paid for or provided by my health board? E.g. Fire training, manual handling etc. ('Yes, in the last 12 months' & 'Yes, more than 12 months ago') 80 82 81 80
Q5-5 During the last 12 months while working for my health board have you experienced bullying/harassment from your manager? 91 89 87 92
Q5-6 During the past 12 months while working for my health board, have you experienced bullying/harassment from other colleagues? 85 85 78 87
Q5-7 Did you report the bullying/harassment you experienced? 37 36 39 37
Q5-8 Were you satisfied with the response you received? 37 37 33 38
Q5-10 During the past 12 months while working for my health board, have you experienced emotional/verbal abuse from patients/service users or other members of the public? 67 68 60 68
Q5-11 During the past 12 months while working for my health board, have you experienced physical violence from patients/service users or other members of the public? 92 91 90 92
Q5-12 Was it discriminatory in nature? 91 91 88 92
Q5-13 Did you report the emotional/verbal abuse or physical violence you experienced? 50 50 53 49
Q5-14 Were you satisfied with the response you received? 67 66 61 69
General Q6-1 Care of patients/service users is my health board's top priority 67 55 64 67
Q6-2 I am able to do my job to a standard I am personally pleased with 68 63 63 69
Q6-3 I am happy to go the 'extra mile' at work when required 90 87 87 90
Q6-4 I would recommend my workplace as a good place to work 61 50 55 62
Q6-5 I still intend to be working with my health board in 12 months time 79 75 76 79
Q6-6 I am satisfied with the sense of achievement I get from work 63 60 58 64

Contact

Email: Malcolm Summers

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