NHSScotland waiting times guidance: November 2023

Annex 5 – Examples of Additional Needs Table

Literacy issues

• Requires information verbally
• Requires written information in large font Requires words and pictures version

Learning disability

• Requires easy to read version
• Requires words and pictures version
• Using Makaton sign language
• Requires a carer or advocate present

English as a second language

• Requires interpreter
• Requires information verbally Requires information translated

Speech impairment

• Requires a written response
• Requires Makaton sign language
• Requires a carer or advocate present

Using lip-reading

• Requires lip speaker
• Requires information verbally

Using British sign language

• Requires British Sign Language interpreter

Using Makaton sign language

• Requires staff to attend

Deaf/Blind

• Requires a guide communicato
• Uses a tape recorder
• Requires a loop
• Requires to bring a guide dog

Visual impairment

• Requires written information in large font
• Requires information verbally
• Requires easy to read
• Uses email
• Requires to bring a guide dog
• Requires information in Braille
• Requires communication by phone

Hearing impairment

• Requires to bring a hearing dog
• Requires written information
• Uses text phone
• Uses email

Mobility issues

• Requires ambulance/taxi/car
• Requires two-person escort
• Requires transport
• Carer will attend
• Requires NHS helper/volunteer assistance with wheelchair

Faith/belief

• Prefer female/male consultation
• Prefer non-Friday appointment
• Requires access to a Faith Room

Socio-economic

• Lack of bus/train services
• Money to travel to appointments
• Family constraints (e.g. caring responsibilities)
• Getting time off work
• Early discharge implications

Other

• Requires appropriate chaperone