Publication - Research and analysis
DWP benefits case transfers: survey findings
Social Security Experience Panels participants' views about case transfer process of some of the UK Department for Work and Pensions benefits now to be delivered by the Scottish Government.
Least important priority
Only 1% chose 'cases are transferred based on what is best for the majority of clients' as the most important priority.
This was the least popular option with respondents.
- Some respondents told us that cases should be transferred based on what is best for the individual, not the majority.
"I would hope the person comes first NOT what is best for the majority!"
"What you should do, is transfer each case based on what is best for the individual."
Contact
Email: socialsecurity@gov.scot
Telephone: 0300 244 4000
Post:
Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG
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