Healthcare Improvement Scotland and Scottish Government: operating framework
Sets out how we will work with Healthcare Improvement Scotland, including roles and responsibilities.
Annex 6 HIS Escalation – Process Flow Chart
Trigger
Quality assurance activity* has been undertaken with improvements required, however no improvements made / no response
- or - Serious patient safety concerns have been identified that require immediate action by the service provider
Level 1: Letter of non-compliance issued to provider, setting out required actions, deadline and subsequent stage in process
Letter signed by HIS CEO to CEO of Provider HIS Board Chair, Board and Executive Team are notified
SG Sponsor Function and Policy Lead / Budget Holder notified for information
Deadline for action not met / no response
Level 2: Formally escalate to SG Sponsor Function Policy Lead / Budget Holder
Signed off by HIS CEO and Board Chair
SG Sponsor Function to determine response and notify DG Health
No, or limited evidence that actions have been taken
Level 3: Escalate to Scottish Ministers via Sponsor Function with proposed action
Signed off by HIS CEO and the Board Chair (HIS Board notified)
*Quality assurance activity may include but is not limited to:
- Quality assurance inspections and reviews
- Responding to Concerns
- Service change
- Healthcare Staffing Programme activity
Contact
Email: HIS.Sponsorship@gov.scot
There is a problem
Thanks for your feedback