Organisational duty of candour: guidance
This guidance focuses on the implementation of the legal duty of candour procedure for health, care or social work services.
Annex H
Further sources of support
FAQ's http://www.gov.scot/Topics/Health/Policy/Duty-of-Candour/FAQ
Little Things Make a Big Difference (including factsheets and e-learning module) www.knowledge.scot.nhs.uk/making-a-difference.aspx
The Scottish Government http://www.gov.scot/Topics/Health/Policy/Duty-of-Candour
Healthcare Improvement Scotland, Being Open http://www.knowledge.scot.nhs.uk/media/CLT/ResourceUploads/4058625/20150113%20Being%20Open%201.0.pdf
Care Inspectorate www.careinspectorate.com
Healthcare Improvement Scotland www.healthcareimprovementscotland.org
Scottish Independent Advocacy Alliance https://www.siaa.org.uk/
AvMA – Independent advice and support to people affected by medical accidents https://www.avma.org.uk/
NMC/ GMC Openness and honesty when things go wrong: the professional duty of candour https://www.gmc-uk.org/DoC_guidance_englsih.pdf_61618688.pdf
Scottish Public Services Ombudsman, Guidance on Apology http://www.valuingcomplaints.org.uk/handling-complaints/resources/apology
NHS Resolution – Saying Sorry Leaflet https://resolution.nhs.uk/saying-sorry-leaflet/
Royal College of Surgeons – Duty of Candour – Guidance for Surgeons and Employers https://www.rcseng.ac.uk/library-and-publications/rcs-publications/docs/duty-of-candour/
National Patient Safety Agency – The Incident Decision Tree http://www.nrls.npsa.nhs.uk/resources/?EntryId45=59900
Duty of candour and the definition of moderate harm for radiation overexposure and exposures much greater than intended in diagnostic radiology http://www.birpublications.org/doi/10.1259/bjr.20130555
GMC – Flowchart for decision making when patients may lack capacity https://www.gmc-uk.org/Flowchart_A4_mental_capacity.pdf_66641056.pdf
Unite http://www.unitetheunion.org
Scottish Association of Social Workers https://www.basw.co.uk/scotland/
Royal College of Nursing https://www.rcn.org.uk
The Yorkshire Contributory Factors Framework https://improvementacademy.org/tools-and-resources/the-yorkshire-contributory-factors-framework.html
The London Protocol http://www.imperial.ac.uk/patient-safety-translational-research-centre/education/training-materials-for-use-in-research-and-clinical-practice/the-london-protocol/
Integrating Human Factors to improve the quality of incident investigation http://www.valuingcomplaints.org.uk/sites/valuingcomplaints/files/Human%20Factors%20Integrating%20Human%20Factors%20-%20Conference%202015.pdf
NHS Improvement Just Culture Guide https://improvement.nhs.uk/resources/just-culture-guide/
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