Palliative care strategy - service mapping survey: main findings report
Our clinical advisory and working groups undertook four complementary surveys to determine how general and specialist palliative care services at a Health Board level are addressing the needs of adults, children, their families and carers. This report covers the main findings from all four surveys.
Annex C: Phone Line Access
Adult Specialist Palliative Care Services in 8 Health Board areas described direct public access phone lines for advice or access to services. A variety of models are used and some services noted that phone lines have not been accessed frequently. Respondents reported phone access via in-patient units or shared professional lines which the public could access. The survey did not include questions around how access lines were advertised or made known to public, patients or families.
| NHS Board Area | Public Access Line | Information |
|---|---|---|
| A&A | Yes | 24/7 advice available via In-patient Unit and On call |
| Borders | Yes | Direct phone number via Unscheduled Care Service for palliative care patients |
| D&G | No | Unscheduled Care |
| Fife | Yes | 24/7 District Nursing Palliative Care Line linking to district nurse response and a palliative care rapid response service accessible across all settings on triaged basis of need |
| Forth Valley | Yes | Direct Phone Number to Unscheduled Care Team for Palliative Care Patients In-patient Unit and link to On call as needed |
| Grampian | No | Unscheduled Care |
| GG&C | Yes | Some Inpatient Units have 24/7 phone access and triage Marie Curie Scotland Co-ordination Centre |
| Highland | Yes | Your 24/7 Palliative Care Helpline |
| Lanarkshire | Yes | 24/7 advice available via In-patient Unit and on call |
| Lothian | Yes | CNS and Virtual Wards models operant at weekends Marie Curie Helpline (8-6pm M-F and 11-5 Sat) |
| Orkney | Yes | Marie Curie Information and Support line |
| Shetland | No | Unscheduled Care |
| Tayside | No | Unscheduled Care |
| Western Isles | No | Unscheduled Care |
Contact
Email: Palliativecareteam@gov.scot
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