Patient Experience survey of GP and local nhs services 2011/12 Volume 1: National Results

Footnotes

1. http://www.isdscotland.org/ The Information Services Division (ISD) is a division of National Services Scotland, part of NHSScotland. ISD provides health information, health intelligence, statistical services and advice that support the NHS in progressing quality improvement in health and care and facilitates robust planning and decision making.
2. http://www.pickereurope.org/
3. http://www.scotland.gov.uk/About/scotPerforms/partnerstories/NHSScotlandperformance
4. http://www.scotland.gov.uk/Publications/2010/05/10102307/0
5. http://www.scotland.gov.uk/Publications/2012/04/6273
6. See http://www.isdscotland.org/Health-Topics/Prescribing-and-Medicines/Community-Dispensing/Prescription-Cost-Analysis/
7. http://www.scotland.gov.uk/Publications/2010/05/10102307/0
8. http://www.scotland.gov.uk/Topics/Health/NHS-Scotland/NHSQuality/MeasuringQualityS
9. http://www.scotland.gov.uk/About/scotPerforms/partnerstories/NHSScotlandperformance
10. The advance access question previously asked patients if they were able to book an appointment with a doctor in advance the last time that they tried to do so. The question now asks patients if their practice allows appointments with doctors to be booked 3 or more working days in advance.
11. http://www.dh.gov.uk/health/2011/12/gp-patient-survey/
12. http://www.dhsspsni.gov.uk/index/hss/gp_contracts/gp_contract_qof/gp_patient_survey.htm
13. http://wales.gov.uk/topics/statistics/headlines/health2011/110616/?lang=en
14. http://www.commonwealthfund.org/Surveys/2010/Nov/2010-International-Survey.aspx
15. Base: Has regular doctor/place of care and tried contacting.
16. Results are in bold if Scotland has a significantly better result than that country.  In the pdf version countries are shaded pink if Scotland has a significantly better result. There are no countries that have significantly better results than Scotland.
17. A coordination problem is defined as test results not available at time of appointment, receiving conflicting information from different health professionals and doctors ordering duplicate tests.
18. Wasteful or inefficient care is defined as patients feeling that time was wasted because of it taking too long to schedule tests or appointments, because of being kept waiting too long to see a doctor for a scheduled appointment or because care was poorly organised or coordinated.
19. A problem with prescription drugs was defined as someone from their regular place of care not reviewing all of their medications, not explaining the side effects of a medication or not providing a written list of all prescribed medications.
20. A medical, medication or lab test error is defined as the wrong medication or dose, medical mistake in treatment, incorrect diagnostic/lab test results or delays in delays in abnormal test results.