Patient Experience survey of GP and local nhs services 2011/12 Volume 1: National Results

8 Variation in GP practice results

8.1 The survey covered 996 GP surgeries in Scotland. Reports for individual GP practices are available at: http://surveyresults.bettertogetherscotland.com/gp

8.2 This section explores the variation in the results of GP practices, focusing on the overall experience of accessing services and the care provided.

Access arrangements

8.3 Nationally 75 per cent of patients rated the overall arrangements for seeing a doctor as good or excellent. There was considerable variation in the results for individual practices.

• At 332 GP practices at least 90 per cent of patients rated the overall arrangements for seeing a doctor as good or excellent. This equates to 33 per cent of GP practices;
• At 424 GP practices at least 90 per cent of patients rated the overall arrangements for seeing a nurse as good or excellent. This equates to 43 per cent of GP practices.

Chart 8: Distribution of practice results for overall access arrangements

Overall care provided by the GP surgery

8.4 Nationally 89 per cent of patients rated the overall care provided by their GP surgery as good or excellent.

• At 616 GP practices at least 90 per cent of patients rated the overall care provided by their GP surgery as good or excellent. This equates to 62 per cent of GP practices;
• At 302 GP practices at least 80 per cent, but less than 90 per cent of patients rated the overall care provided by their GP surgery as good or excellent. This equates to 30 per cent of GP practices;
• At 78 GP practices less than 80 per cent of patients rated the overall care provided by their GP surgery as good or excellent. This equates to 8 per cent of GP practices (Chart 9).

Chart 9 Distribution of practice results for overall care provided by GP practice