Patient Experience survey of GP and local nhs services 2011/12 Volume 1: Technical Report
Scottish Patient Experience Survey of GP and Local NHS Services 2011/12. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2011. This report contains details the survey design and development.
2 Outputs of the Survey
2.1 In addition to the national report, there are a number of other outputs from the Scottish Patient Experience Survey of GP and Local NHS Services 2011/2012. Reports for individual GP practices, NHS Board, Community Health Partnership (CHP) have been produced and are available at http://surveyresults.bettertogetherscotland.com/
GP practice reports
2.2 Results are shown as the percentage of patients who answered each question positively. Bar charts show the percentage of patients answering positively as green, and the percentage negatively as red. Where answers are neither positive nor negative, the percentage is shown in yellow.
2.3 The results are compared to the Scottish average. Differences which are statistically significant are shown as 
where the percent positive score is significantly higher than the national average; and 
where the percent positive score is significantly lower than the national average. An example is shown below. In the example 83% of patients for the GP practice responded positively, which is 2 percentage points lower than the national average. The minus symbol a shows that this difference is statistically significant.
2.4 There is a section that presents the top five results and bottom five results. The top five questions are those with the highest percentage positive result. The bottom five are those questions with the highest percentage negative result.
2.5 The next section of the GP practice report compares the latest results with those from the 2009/10 survey. Changes are marked as where the percent positive score has increased and the increase is statistically significant; and where the percent positive score has decreased and the decrease is statistically significant.
2.6 The final section of the report presents tables of results from three questions that did not fit into the percentage positive format used elsewhere. These questions were about being overheard in the reception area, patients discussing their ability to work and GP surgery opening hours.
NHS Board and CHP reports
2.7 The NHS Board and CHP reports are of a similar format to the GP practice results described above, but with two additional sections. The NHS Board and CHP reports also present results from the questions on out-of-hours and outcomes from NHS treatments. These results were not presented in GP practice reports because they did not specifically relate to the GP practice.
2.8 The first additional section shows how the NHS Board/CHP compared to Scotland. The range of percentage positive results for practices within the NHS Board/CHP are shown as a blue bar from the worst score (to the left), to the best (to the right). The Scottish average is shown as a black line. The CHP score is shown as a yellow triangle. An example is shown below. In the example the best performing practice has a positive score of 100%; the worst performing practice has a positive score of 46%; the NHS Board/CHP result is 83%; and the national average is 85%.
2.9 The second additional section displays tables of results for all questions included in the survey. This section includes the results from three questions that did not fit into the percentage positive format used elsewhere. These questions were about being overheard in the reception area, patients discussing their ability to work and GP surgery opening hours.
Supporting spreadsheets
2.10 Spreadsheets showing more detailed results will be released on the Scottish Government website at: http://www.scotland.gov.uk/Topics/Statistics/Browse/Health/GPPatientExperienceSurvey
Online reporting system
2.11 The survey results are also available on an online reporting system that is accessible to GP practices, CHPs and NHS Boards.
2.12 The system allows users to view slightly more detailed results and to benchmark GP practice results against demographically similar practices.
2.13 The system also displays the comments that patients left about their GP surgery and other local NHS services. Details that could disclose the identity of a patient were removed from the comments. Further information about this is available in section 6 of this report.
Availability of data for further research
2.14 An anonymised dataset will be made available for further research at: http://www.data-archive.ac.uk
Contact
Email: Gregor Boyd
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