Principles of Inclusive Communication: An information and self-assessment tool for public authorities

Who should use this resource?

This document is for public authorities to use to help make sure their communication is inclusive. It has been produced to support leadership on inclusive communication across public authorities.

This document is for:

• Strategic and operational service leaders, who are responsible for delivering or improving services; service leaders or managers in customer services
• Staff with responsibility for monitoring and improving performance
• Staff with responsibility for organising events and meetings
• Staff who are responsible for communicating information, in any way, to the public

It is important that all staff have an awareness of inclusive communication and are adequately trained, especially those who have regular contact with people who use their services.