Principles of Inclusive Communication: An information and self-assessment tool for public authorities

Why use inclusive communication?

By using inclusive communication, service providers will ensure people who use services get access to them, use them and participate in improving them.

There are strong legal and business reasons for adopting inclusive communication.

Inclusive communication:

• Helps people in communities to lead independent lives
• Helps public authorities avoid discrimination

The business case for use of inclusive communication is clear. It provides benefits in terms of both cost and user satisfaction.

If services are designed around the needs of the people who use them, they will be more cost effective, user friendly and fit for purpose.

If the service provider is getting it right the first time, the people who use their services will understand and communicate their needs straight away.