Procurement - banking services framework: buyer guide

How to access the framework services

All FPBs must complete a call-off services contract with the supplier - schedule 5 Standard Terms of Supply - prior to the commencement of delivery of the services to the FPB. These can be amended to suit individual FPB requirements as long as the main framework agreement terms are not amended in any way. 

FPBs may establish call-off service contracts up to the last day of the framework agreement. The period of a call-off contract may not continue past the Framework Agreement Expiry/Termination Date.

Requesting banking services

Call-off contracts awarded under this framework agreement will be made by direct award.

The supplier will (unless advised otherwise) receive instructions directly from the FPB who choose to use the framework agreement, and will provide services directly to that FPB.

Note: FPBs should also consult their own internal ordering guidelines if applicable.

Framework management

Scottish Procurement will manage this agreement at a framework level. This will include a number of activities such as management of any supplier performance issues and collating management information for the framework.

At a local level, FPBs will manage contracts awarded under this framework dealing with any day to day supplier issues, with a view to resolving these locally.

FPBs can request their own management information and meetings with the supplier. The framework supplier is aware of the need to supply management information to FPBs as part of the framework terms and conditions.

The management roles and responsibilities of the supplier, FPBs and Scottish Procurement can be found in schedule 4 (management arrangements) of the entire framework agreement.