Procurement - software value added reseller services framework (SP-21-034): buyer's guide

Framework scope

The Software Valued Added Reseller Services (SVARS) framework will deliver a range of software services. The scope of services will include, but not limited to:   

• commercial off the shelf software (COTS) i.e., software which is generally available and does not require development
• annual maintenance services for purchased software. Annual maintenance will include the rights to “upgrade” to the most current version of the software at no cost to the purchaser
• support services either directly or via a third-party provider.  Including but not limited to those associated with software support, implementation and configuration
• asset recording of purchased software
• warranty support
• aggregation of bulk software purchases (bringing together organisations with similar purchases to identify savings)
• management and administration of price competitions between software options to identify further savings
• pre and post sales advice and support relating to the suitability, application and deployment of software and licenses
• maintenance of software licence records through asset management, software audit and data migration services
• consultancy services

For the avoidance of doubt, the scope of the framework does not include the provision of any other ICT related goods and services including bespoke software solutions, cloud storage or ICT hardware.