Cultural issues related to allegations of bullying and harassment in NHS Highland: independent review report

Footnotes

1. Nmc.org.uk. (n.d.). Read The Code online. [online] Available at https://www.nmc.org.uk/standards/code/read-the-code-online/#third [Accessed 8 Mar. 2019].

2. Brown, B. (2018). Dare to Lead. 1st ed. Random House.

3. Francis, R. (2013). Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry and Francis, R. (2015). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS.

4. David J Bowles & Associates Ltd (2012). Investigation in to Management Culture in NHS Lothian.

5. Freeman, T. (2018). Bullying 'widespread' in NHS Scotland, claims BMA. Holyrood. [online] Available at https://www.holyrood.com/articles/news/bullying-%E2%80%98widespread%E2%80%99-nhs-scotland-claims-bma [Accessed 12 Jan. 2019].

6. Xenophanes, Fragments as translated by Popper, K. (2002). Conjectures and Refutations. 2nd ed. London: Routledge.

7. Gurría, A. (2017). Globalisation: Don't patch it up, shake it up - OECD Observer. [online] Oecdobserver.org. Available at http://www.oecd.org/newsroom/globalisation-do-not-patch-it-up-shake-it-up.htm [Accessed 28 Feb. 2019].

8. Hicks, D. (n.d.). Declare Dignity. [online] Declaredignity.com. Available at https://declaredignity.com/dignity-project/ [Accessed 28 Feb. 2019].

9. Heffernan, M. (2012). Wilful blindness: Why we ignore the obvious at our peril. London: Simon & Schuster.

10. Janni, N. (n.d.). Healing Personal, Ancestral & Collective Trauma. [online] Nicholasjanni.com. Available at https://www.nicholasjanni.com/societal-work/ [Accessed 28 Feb. 2019].

11. Watson, C. (2018). The Language of Kindness. Chatto & Windus.

12. The University of Edinburgh. (2018). Global Compassion Initiative. [online] Available at https://www.ed.ac.uk/global-health/global-compassion-initiative [Accessed 20 Mar. 2019].

13. Wheatley, M. (2002). Turning to One Another: Simple Conversations to Restore Hope to the Future. Berrett-Koehler Publishers. P36.

14. Kahneman, D. (2012). Thinking, Fast and Slow. New York: Penguin Books.

15. Cloke, K. (2018). Politics, Dialogue and the Evolution of Democracy: How to Discuss Race, Abortion, Immigration, Gun Control, Climate Change, Same Sex Marriage and Other Hot Topics. Goodmedia Press.

16. Karpman, S. (1968). Fairy tales and script drama analysis. Transactional Analysis Bulletin, 7(26), 39-43

17. Cloke, K. (2018). Politics, Dialogue and the Evolution of Democracy: How to Discuss Race, Abortion, Immigration, Gun Control, Climate Change, Same Sex Marriage and Other Hot Topics. Goodmedia Press.

18. Hicks, T. (2018). Embodied Conflict: The Neural Basis of Conflict and Communication. Milton: Routledge.

19. Oxford Advanced Learner's Dictionary. (n.d.). Bully (Verb). [online] Available at https://www.oxfordlearnersdictionaries.com/definition/english/bully_2 [Accessed 26 Mar. 2019]

20. Oxford Advanced Learner's Dictionary. (n.d.). Bully (Noun). [online] Available at https://www.oxfordlearnersdictionaries.com/definition/english/bully_1 [Accessed 26 Mar. 2019].

21. Health and Safety Executive Northern Ireland. (n.d.). Workplace bullying and harassment - Good Practice. [online] Available at https://www.hseni.gov.uk/articles/workplace-bullying-and-harassment-good-practice [Accessed 8 Mar. 2019].

22. Cox, L. (2018). The Bullying and Harassment of House of Commons Staff.

23. Cox, L. (2018). The Bullying and Harassment of House of Commons Staff.

24. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.5.4.

25. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.5.5-5.5.8

26. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.5.9-10.

27. Boxall, P and Purcell, J. (2003). Strategic Human Resource Management, Palgrave Macmillan, Basingstoke

28. Mannion, R. and Davies, H. (2018). Understanding organisational culture for healthcare quality improvement. BMJ, p.k4907.

29. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.1.3

30. Francis, R. (2013). Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry. Vol.3, p1358

31. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.5.10

32. Gallanders, S. (2018). Allegations of Bullying and Harassment in NHS Highland.

33. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.3.19

34. Gallanders, S. (2018). Allegations of Bullying and Harassment in NHS Highland. Para 61.

35. Reason, J. Human error: models and management. BMJ. 2000; 768-70.

36. Brown, J. and Walsh, S. (2018). Corporate Governance in NHS Highland.

37. The Scottish Government (2015). On Board: A Guide for Board Members of Public Bodies in Scotland. p.24.

38. www.nhsemployers.org. (2018). Fit and proper persons requirement for directors. [online] Available at https://www.nhsemployers.org/your-workforce/recruit/employment-checks/criminal-record-check/fit-and-proper-persons-requirement-for-directors [Accessed 18 Mar. 2019].

39. Brown, J. and Walsh, S. (2018). Corporate Governance in NHS Highland.

40. Polley, J. (2016). NHS Highland Governance Review 2015-16. p2.

41. BBC News (2018). Claim 100 NHS Highland staff 'bullied'. [online] Available at https://www.bbc.co.uk/news/uk-scotland-highlands-islands-45952210 [Accessed 25 Mar. 2019].

42. The Scottish Government (2015). On Board: A Guide for Board Members of Public Bodies in Scotland. p.2

43. Auditor General (2018). NHS in Scotland 2018: Checklist for NHS non-executive directors. Supplement 1.

44. David J Bowles & Associates Ltd (2012). Investigation in to Management Culture in NHS Lothian.

45. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 5.1.4

46. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. Paragraph 3.3

47. NHS Education for Scotland (2017). Transforming Psychological Trauma: A Knowledge and Skills Framework for the Scottish Workforce. NES in partnership with Scottish Government. [online]. Available at https://www.nes.scot.nhs.uk/media/3971582/nationaltraumatrainingframework.pdf

48. APPG Whistleblowing. (n.d.). APPG Whistleblowing | Home. [online] Available at https://www.appgwhistleblowing.co.uk/ [Accessed 22 Mar. 2019].

49. Ardern, J. (2019). New Zealand hopes the world will follow its wellness-based policies. Financial Times. [online] Available at https://www.ft.com/content/6b425632-18c1-11e9-b191-175523b59d1d [Accessed 11 Mar. 2019].

50. Syed, M. (2016). Black Box Thinking. Hodder & Stoughton. I might add that recent events in the aviation industry may be an indicator of what happens when safety is compromised in the pursuit of financial performance.

51. The Phillips Kay Partnership Ltd. (n.d.). [online] Available at http://phillipskay.com/ [Accessed 11 Mar. 2019].

52. Cloke, K. (2018). Politics, Dialogue and the Evolution of Democracy: How to Discuss Race, Abortion, Immigration, Gun Control, Climate Change, Same Sex Marriage and Other Hot Topics. Goodmedia Press.

53. Fisher, R., Ury, W. and Patton, B. (2012). Getting to Yes. London: Random House Business.

54. Shook, J. (n.d.). Lean Quotes from John Shook to Inspire You and Your Team. [online] Lean.org. Available at https://www.lean.org/LeanPost/Posting.cfm?LeanPostId=688 [Accessed 13 Mar. 2019].

55. NHS Scotland (2014). Guidance Notes for NHS Scotland Leadership Qualities Framework. [online] Available at: https://www.nes.scot.nhs.uk/media/3399300/scottish_leadership_qualities_framework_-_guidance_notes_july_2014_-_copy.pdf [Accessed 13 Mar. 2019].

56. Senge, P., Hamilton, H. and Kania, J. (2015). The Dawn of System Leadership. Stanford Social Innovation Review. [online] Available at https://ssir.org/articles/entry/the_dawn_of_system_leadership [Accessed 13 Mar. 2019].

57. The University of Edinburgh. (2018). Global Compassion Initiative. [online] Available at https://www.ed.ac.uk/global-health/global-compassion-initiative [Accessed 20 Mar. 2019].

58. Baggini, J. (2018). How the World Thinks: A Global History of Philosophy. Granta Books.

59. Iffpraxis.com. (n.d.). Competence in Complexity. [online] Available at http://www.iffpraxis.com/competence-in-complexity [Accessed 11 Mar. 2019].

60. Cohen, D. (n.d.). What are Constellations?. [online] Isca-network.org. Available at http://isca-network.org/systemic-constellations/what-is-a-constellation [Accessed 13 Mar. 2019].

61. Simonwestern.com. (n.d.). What is Eco-Leadership?. [online] Available at http://www.simonwestern.com/leadership.asp.html [Accessed 22 Mar. 2019].

62. van Woerden, H. (2018). Adverse Childhood Experiences, Resilience and Trauma Informed Care: A Public Health Approach to Understanding and Responding to Adversity. [online] p.38. Available at https://www.nhshighland.scot.nhs.uk/Publications/Documents/DPH-Annual-Report-2018_(web-version).pdf [Accessed 20 Mar. 2019].

63. Scharmer, O. and Kaufer, K. (2013). Leading from the Emerging Future: From Ego-System to Eco-System Economies. Berrett-Koehler Publishers.

64. Collective Leadership (2019). Collective Leadership for Scotland: Year 1 Report. p.8.

65. Hübl, T. and Avritt, J. (2017). Thomas Hübl's The Pocket Project: Facilitating the Integration of Collective Trauma – Kosmos Journal. [online] Kosmosjournal.org. Available at https://www.kosmosjournal.org/article/thomas-hubls-the-pocket-project-facilitating-the-integration-of-collective-trauma/ [Accessed 11 Mar. 2019].

66. The Phillips Kay Partnership Ltd. (n.d.). [online] Available at http://phillipskay.com/ [Accessed 11 Mar. 2019].

67. Linkedin.com. (2019). Your boss is 90% of the 'Employee Experience'​. Nothing else comes close. [online] Available at: https://www.linkedin.com/pulse/your-boss-90-employee-experience-nothing-else-comes-jim-bohn-ph-d-/ [Accessed 8 Apr. 2019].

68. See "Useful Resources" Appendix

69. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. p 109.

70. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. para 4.18

71. Care Quality Commission. (2019). Freedom to Speak Up. [online] Available at https://www.cqc.org.uk/national-guardians-office/content/national-guardians-office [Accessed 20 Mar. 2019].

72. Francis, R. (2013). Freedom to Speak Up: An independent review into creating an open and honest reporting culture in the NHS. para 5.3.24