Food and drink in schools: consultation analysis report

Satisfaction With the Survey

There were two questions which asked respondents to tell us how satisfied they were with the consultation survey. The first question on satisfaction asked respondents how satisfied they were with this consultation, whilst the second questions asked how satisfied they were with their experience of using Citizen Space to respond.

How satisfied were you with this consultation?

Almost all respondents provided an answer to this question. Of those not answering the question, one response said they did not feel they could answer the question yet.

A sizeable majority of respondents said they were either very satisfied or slightly satisfied with the consultation. The comments from those respondents who were very satisfied varied from complements about the consultation being easy to understand to an appreciation of the Scottish Government showing an interest in children’s health and giving the public an opportunity to give their views on this very important issue. Of those slightly satisfied, views included a desire to have seen multiple choice responses and others noting the questions were too long but were otherwise content.

The absence of multiple choice questions also featured among responses from those who said they were neither satisfied or dissatisfied, whilst others responding in this way said they would want to wait and see what will be done following the consultation before deciding whether they are satisfied with it.

There was a small minority of respondents who were either slightly dissatisfied or very dissatisfied with the consultation. Responses from those dissatisfied included complaints about a lack of publicity of the consultation, that the wording of the questions were too long and that the aims of the survey did not go far enough and the questions were too limited.

How would you rate your satisfaction with using this platform (Citizen Space) to respond to this consultation?

Almost all respondents provided an answer to this question. Of those not answering the question, one response said that whilst the platform was easy to use they would like to have seen all the questions shown upfront at the start.

Just over three quarters of respondents said they were either very satisfied or slightly satisfied with their experience of using Citizen Space to respond to the consultation. Respondents saying they were very satisfied focus strongly on Citizen Space being easy to use and navigate and that it was user-friendly. Those who were slightly satisfied felt that using the Citizen Space platform was fine although it was a bit slow or was difficult to complete was accessing it on a mobile phone.

The response speed was also highlighted among responses from users who were neither satisfied nor dissatisfied. Other responses included a feeling that it was set up in a way which leaned towards people providing positive answers. However, even in this category, nobody reported a negative experience of using the platform.

As with the previous question on satisfaction on the survey itself, a small number of respondents reported that they were either slightly dissatisfied or very dissatisfied with the Citizen Space platform. Those responding they were very dissatisfied may have selected this option in error, as the comments actually noted Citizen Space’s ease of use.

Only one comment did appear to express dissatisfaction, which said they hoped the consultation had been made available to the wider public through other media. Of those responses saying they were slightly dissatisfied, the time taken to complete the questions or the generic nature of the questions although the latter response would have been more suited to the first question on the survey itself.