Devolved disability benefits evaluation: research

Appendix 1: Logic model

Short term outcomes:

• Guidance and communication about applying for ADP is clear and easily understood
• Case managers, client advisors and local delivery colleagues know how to support disabled people and their representatives effectively
• ADP payments happen at the time people expect them and on the same day they would ordinarily receive/expect to be paid CDP
• Application determinations happen promptly
• A rights-based and person-centred approach are embedded in the CDP-ADP process
• Clients and their representatives understand the information about the process and the options available to them and what is involved in the application process
• Clients and their representatives are reassured that they will continue to receive CDP until they reach the upper age limit, regardless of the outcome of their ADP application
• Clients and their representatives who meet the criteria experience a straightforward journey from CDP to ADP that minimises anxiety and uncertainty about the process
• Clients and their representatives feel empowered and in control of their benefits
• Clients and their representatives feel treated with dignity, fairness and respect.
• Clients and their representatives whose applications are unsuccessful understand the process, the reasons why their application was unsuccessful and their rights to a redetermination and appeal after their determination.

Medium term outcomes:

• Barriers to applying for disability benefits are reduced
• Clients feel that they have a positive relationship with Social Security Scotland
• Trust in Social Security Scotland increased
• Clients have financial stability

Long term outcomes:

• Human rights are respected and protected
• The take up of benefits is maximised
• Poverty is reduced