Research to Inform the Five Year Review of the Home Report

Appendix B - Buyers and sellers survey topline results

5 Year Review of the Home Report
Buyers and sellers survey topline results

Results are based on a survey of 928 respondents conducted using postal survey. The survey was conducted between 9 July and 17 September 2014.

An asterisk (*) indicates a percentage of less than 0.5% but greater than zero. Where percentages do not add up to 100, this may be due to computer rounding, multiple responses, or the exclusion of don't know categories.

A1. Are you the home owner?

Base: All respondents (928)	%
Yes	95
No	4
Not Stated	2

A2. Have you bought a home since July 1st 2012?

Base: All who are the home owner (877)	%
Yes	95
No	5
Not stated	*

A3. What type of purchase was this?

Base: All who bought a house in the last two years (835)	%
Purchased after selling previous home	64
First time home purchase	22
Purchased as a second or holiday home	6
Purchased as a rental property	2
Purchased before selling previous home	2
Purchased on relocation	1
New family home	*
Future/retirement/home/property	*
Part exchange	*
Purchased after renting	*
Purchased but retained existing property	*
Purchase due to marital separation/divorce	*
Purchased to rebuild in the future	*
Other	1
Not stated	1

A4. Who marketed your home?

Base: All who bought a house in the last two years (835)	%
An estate agent	66
A solicitor	20
House builder/developer	4
An individual marketed the property (e. g. through a website, classified ad or for sale sign)	2
Private/direct sale	2
Not marketed	1
It was sold at auction	*
Family member	*
New build	*
Owner	*
Part exchange/d	*
Purchased did not sell previous home	*
I marketed the property myself	-
Other	1
Not stated	1

A5. How important were each of the following factors in your decision to move home?

Base: All who bought a house in the last two years (835)	%
	Very Important	Quite Important	Not very important	Not at all important	Not stated
Personal/family circumstances (e.g. birth of a child, moving in with partner)	49	18	13	19	2
Personal financial circumstances (e.g. increase in salary, redundancy)	27	28	22	20	3
Benefits of a new location (e.g. school catchment area, public transport links, job opportunities)	33	31	17	17	3
General economic outlook in Scotland (e.g. house prices, mortgage rates)	15	30	28	23	4
The cost of buying a home (e.g. surveyor costs, stamp duty)	31	34	19	12	3
Availability of reliable information on properties on the market	31	36	19	11	3

A6. Before purchasing your home, did you know about Home Reports?

Base: All who bought a house in the last two years (835)	%
Yes	92
No	6
Don't remember/don't know	1
Not stated	1

A7. How many properties did you look at during your property search? If you do not know, please give your best estimate.

Base: All who bought a house in the last two years	%
	Interim Review	5 Year
	(1745)	(835)
0	-	1
1	22	11
2 - 3	50	18
4 - 5	17	19
6 - 10	9	30
11+	1	20
Not stated	-	*

A8. Thinking about all of the properties you looked at during your property search, how many Home Reports did you look at? If you do not know, please give your best estimate.

Base: All who bought a house in the last two years	%
	Interim Review	5 Year
	(1745)	(835)
0	48	10
1	24	20
2 - 3	19	27
4 - 5	4	16
6 - 10	2	16
11+	2	9
Not stated	-	1

A9. What was the format of the Home report(s) you received?

Base: All who looked at a Home Report when buying their house (746)	%
Electronic	85
Paper	23
Don't know/don't remember	1
Not stated	1

A10. Did you decide not to make an offer for any properties because of the information in the Home Report?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	Year 5
	(901)	(746)
Yes	41	35
No	57	64
Not stated	2	1

A11. Which element(s) of the Home Report helped you make this decision?

Base: All who decided not to buy a property because of information in the Home Report	%
	Interim Review	Year 5
	(373)	(262)
The single survey	90	85
The valuation	64	51
The property questionnaire	31	33
The energy report	35	29
Not stated	-	-

A12. Did you ever have any difficulty getting copies of Home Reports from the sellers' solicitor/agent?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	Year 5
	(901)	(746)
No	86	90
Yes	14	9
Not stated	-	1

A13. What was the reason for your difficulty in getting a copy of the Home Report?

Base: All who had difficulty getting access to the Home Report (67)	%
Agent/solicitor was slow in preparing/forwarding document	37
Not available/not ready	24
Agents would not allow access	9
Problems with the website/online access	9
Report was out of date/due for renewal	9
Poor communication	6
Poor administration	4
Charges/costs involved	1
Other	10
Don't know	1
Not stated	3

A14. Were you ever charged a fee for getting copies of a Home Report?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(901)	(746)
No	87	96
Yes	13	3
Not stated	1	1

A15. How much did you pay for a copy of the Home Report? If you have paid for more than one copy please answer in relation to the most recent occasion.

Base: All who were charged a fee to access a Home Report	%
	Interim Review	Year 5
	(116)	(21**)
Up to £10	15	5
£11 to £25	37	19
£26 to £50	13	24
More than £50	12	33
Don't know/don't remember	22	19

(** Treat % figures with caution as base is very small)

A16. Did you receive a Home Report when making your most recent home purchase?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(1745)	(746)
Yes	57	92
No	43	7
Not stated	0	1

A17. Why did you not receive a Home Report?

Base: All who did not receive a Home Report when they purchased their property (144)	%
The property was newly built	63
The sale was made privately and was not marketed in any way	15
The property was newly converted	4
It was never offered	2
Did not ask for one	1
Did not require one	1
Not available to view	1
Other	3
Don't know	2
Not stated	8

A18. How was your current home marketed at the point you expressed interest?

Base: All who bought a house in the last two years	%
	Interim Review	Year 5
	(1745)	(835)
'Offers over' a price	47	44
Fixed price	32	26
'Offers around' a price	17	20
Below Home Report valuation	-	7
Don't know/don't remember	1	4
Not stated	2	2

A19. How much did you pay for the property?

Base: All who bought a house in the last two years	%
	Interim Review	Year 5
	(1745)	(835)
Up to £80,000	10	10
£80,001 - £120,000	25	16
£120,001 - £200,000	38	36
£200,001 - £300,000	18	24
Over £300,000	8	14
Not stated	-	*

A20. Did you pay...?

Base: All who bought a house in the last two years (835)	%
	Interim Review	Year 5
	(1745)	(835)
The same as the valuation in the original Home Report	21	15
Over the valuation in the original Home Report	13	15
Under the valuation in the original Home Report	28	54
Don't know/don't remember	5	3
Did not have a Home Report	30	13
Not stated	2	*

A21. Overall, how helpful was the information contained within the Home Report?

Base: All who looked at the Home Report for the house they purchased (726)	%
	Interim Review	Year 5
	(991)	(726)
Very helpful	35	33
Quite helpful	46	41
Not very helpful	11	15
Not at all helpful	4	7
Don't know	0	1
Not stated	4	3

A22. How helpful was the following information in the Home Report?

Base: All who looked at the Home Report for the house they purchased	%
Interim Review - (991)	Very helpful		Quite helpful		Not very helpful		Not at all helpful
5 Year - (726)	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The single survey	46	36	35	40	9	10	6	9
The energy report	21	19	41	43	20	18	13	15
The property questionnaire	20	23	42	40	18	16	8	13
The valuation	47	38	37	43	7	10	3	6

A23. Did the Home Report affect your decision to buy the property?

Base: All who looked at the Home Report for the house they purchased	%
Interim review - (991)	Yes		No		Don't know		Not stated
5 Year - (726)	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The single survey	61	52	23	40	4	4	11	4
The energy report	20	25	54	67	7	4	18	4
The property questionnaire	24	31	47	58	10	7	19	4
The valuation	63	59	23	35	4	2	11	4

A24. Did you think the information in the Home Report was reliable?

Base: All who looked at the Home Report for the house they purchased	%
Interim review - (991)	Yes		No		Don't know		Not stated
5 Year - (726)	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The single survey	74	63	15	23	6	11	5	3
The energy report	61	60	18	21	15	16	6	3
The property questionnaire	55	60	20	22	17	15	7	4
The valuation	76	66	10	20	8	10	5	4

A25. Did the information contained within the Home Report affect any of the following? The price you offered

Base: All who looked at the Home Report for the house they purchased	%
Interim review - (991)	Yes		No		Don't know		Not stated
5 Year - (726)	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The price you offered	52	50	41	45	2	1	6	3
The negotiations over the price	34	34	54	58	3	2	9	6

A26. How did the information in the Home Report affect your level of confidence in the buying process?

Base: All who looked at the Home Report for the house they purchased (726)	%
It made me more confident	54
It made me less confident	6
It had no effect	36
Don't know	2
Not stated	3

A27. Thinking about the amount of information provided in the Home Report, was it...?

Base: All who looked at the Home Report for the house they purchased (726)	%
The right amount	55
Too much information	8
Not enough information	25
Don't know	8
Not stated	4

A28. What changes would you have liked to see to the information provided in the Home Report?

Base: All who felt that the information in the HR was too much or too little (240)	%
The single survey	50
More detailed/comprehensive/information regarding condition of property	20
More thorough/in-depth survey	10
More accurate/reliable/honest information regarding condition of property	8
More details of electrical system/boiler tests/plumbing/safety certificates/service history	8
Other single survey	6
A more professional/accountable survey	5
Fewer disclaimers/unable to access certain areas mentions	4
More detailed information regarding faults/repairs	3
Less of a tick-box exercise	2
More detailed information regarding condition of fixture/fittings	2
A single survey is not adequate	2
More details of alterations/changes made	2
Cost implications for repairs	1
Better classification of repairs	*
Other faults and repairs	*
General information issues	30
More comprehensive/in depth information	12
More accurate/reliable/honest report	5
More concise information	4
More basic/simple/clear information/less jargon	4
Other general information	3
More relevant information	2
Less generic information	2
More professional/accountable report	1
Should include guarantees	*
Property questionnaire	10
More structural information/provide certificates for building work	3
Supporting documentation/verification required	2
The questionnaire is of no great value/not required	1
More accurate, reliable information	1
Previous history of property	1
The age of the property	1
The questionnaire needs to be professionally assessed	*
Other property questionnaire	2
Energy Report	9
More thorough/in-depth energy report	3
The energy report is not helpful/not required	2
Other energy report	2
More information on running costs/bills	2
More condensed/briefer report	*
More factual assessments on energy performance	*
Problems not related to information	9
The report is of no/little value/should be stopped	5
Waste of money/paper	3
Waste of time	1
Unidentified problems with the home report	1
Other system was better/return to previous system	*
Valuation	3
More accurate valuation of properties	2
Other valuation	1
Miscellaneous	4
Other	3
No answer	*
Not stated	10

A29. How helpful was the accessibility information provided by the Home Report? The accessibility information is in section 3 of the single survey and includes an audit of accessible features useful for older and disabled people, and parents with young children.

Base: All who looked at the Home Report for the house they purchased (726)	%
Very helpful	10
Fairly helpful	23
Neither helpful no unhelpful	43
Fairly unhelpful	3
Very unhelpful	3
Don't know	14
Not stated	3

A30. Did the Home Report property questionnaire identify any outstanding legal issues with the home you purchased? (Legal issues could include problems such as local authority statutory notices, building works completed without permission, boundary disputes etc.)

Base: All who looked at a Home Report when buying their house (726)	%
Yes	8
No	82
Don't know	6
Not stated	3

A31. Do you think the Home Report helped to improve the speed with which these issues were resolved?

Base: All who had legal issues identified in the Home Report (61*)	%
Yes	52
No	21
The issues were not resolved	7
Don't know	18
Not stated	2

A32. Did the Home Report identify any issues relating to property condition that required urgent attention (category three repairs), prior to sale or as a condition of sale?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(991)	(726)
Yes	21	16
No	74	78
Don't know	1	3
Not stated	4	3

A33. Did the Home Report identify repairs and improvements that required non-urgent attention (category two repairs)?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(991)	(726)
Yes	47	59
No	46	35
Don't know	3	3
Not stated	4	3

A34. Do you think you would have identified urgent/non-urgent repairs or replacements without the Home Report?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 year
	(212)	(726)
Yes	56	54
No	33	28
Don't know	11	15
Not stated	-	3

A35. Since purchasing the property have you undertaken the repairs and/or improvements identified in the Home Report?

Base: All who looked at the Home Report for the house they purchased	%
	Interim Review	5 Year
	(466)	(726)
Yes, those requiring urgent repair or replacement (category three repairs)	46	18
Yes, repairs or replacement requiring future attention (category two repairs)	44	42
No, I have not undertaken any of the repairs identified	27	16
No, no repairs were identified	-	30
Don't know	-	2
Not stated	1	4

A36. Would the opportunity to discuss the contents of the Home Report with the surveyor who inspected the property have been helpful?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(291)	(726)
Yes	60	65
No	22	22
Don't know	*	10
Not stated	*	3

A37. Did you obtain any advice on the contents of the Home Report (for example, from your solicitor)?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(291)	(726)
Yes	53	41
No	40	55
Don't know	*	1
Not stated	*	3

A38. Apart from the original Home Report, was another survey or valuation commissioned for any purpose?

Base: All who looked at a Home Report when buying their house	%
	Interim Review	5 Year
	(991)	(726)
Yes	29	23
No	66	71
Don't know	1	3
Not stated	3	3

A39. What type of survey or valuation was commissioned?

Base: All those who had another survey commissioned (166)	%
Mortgage valuation report	58
Refresh of the seller's Home Report using the same surveyor	33
A full independent Home Report using a different surveyor	13
In-depth survey of a specific issue (e. g. damp, dry rot)	21
Not stated	1

A40. What was the main reason another survey or valuation was commissioned?

Base: All those who had another survey commissioned	%
	Interim Review	5 Year
	(291)	(166)
For mortgage/lending purposes	69	56
More details were required than were given in the original Home Report	26	13
Original expired/over one year old/out of date/only valid for 3 months	-	8
There was concern that the Home Report was not reliable	14	7
Valuation/too low	-	2
Boundary issues	-	1
Damp issues	-	1
Structural inspection	-	1
Woodworm/survey /inspection	-	1
Other	-	2
Not stated	-	7

A41. Who advised you to commission another survey or valuation?

Base: All those who had another survey commissioned (166)	%
Mortgage lender	61
Selling agent	4
My conveyancing solicitor	22
No-one, it was my choice	19

A42. Who paid for the survey or valuation?

Base: All those who had another survey commissioned (166)	%
I paid for it myself	67
The seller paid for it	19
Mortgage company/lender	12
Split between myself and the seller	1
Other	1
No answer	1

A43. How much did the survey or valuation cost?

Base: All those who had another survey commissioned	%
	Interim Review	5 Year
	(291)	(166)
Up to £200	51	26
£201 - £300	15	22
£301 - £400	9	7
£401 - £500	3	5
£501 - £600	*	4
£601 - £700	*	-
£701 - £800	1	1
£801 - £1,000	*	1
Over £1,000	*	1
Don't know/don't remember	18	33
Not stated		2

A44. If there was more than one survey or valuation carried out on the property, was there a difference between them in terms of valuation?

Base: All those who had another survey commissioned	%
	Interim Review	5 Year
	(291)	(166)
Yes, the valuation increased	-	8
Yes, the valuation decreased	-	23
Yes (combined)	19	31
No	51	49
Don't know	29	14
Not stated	1	5

A45. If there was more than one survey carried out on the property, was there a difference between them in terms of the condition of the property?

Base: All those who had another survey commissioned	%
	Interim Review	5 Year
	(291)	(166)
Yes	18	16
No	53	66
Don't know	27	13
Not stated	2	5

A46. Did you make any complaints about any aspect of the buying process?

Base: All who looked at the Home Report for the house they purchased (726)	%
Yes	5
No	92
Not stated	4

A47. Where did you make your complaint?

Base: All those who made a complaint about the buying process (34*)	%
Solicitor	41
Surveyor	9
The Property Ombudsman	6
Local Authority Trading Standards Department	3
Scottish Legal Complaints Commission	3
Solicitors Regulatory Authority (SRA)	3
Estate agent	3
Bank	3
Mortgage company/mortgage advisor	3
RICS Professional Conduct Department	-
The Office of Fair Trading	-
House builder	-
Other	18
Not stated	6

B1. Have you sold a home since July 1st 2012?

Base: All respondents (928)	%
Yes	54
No	42
Not Stated	4

B2. In which local authority is that home that you sold?

Base: all respondents who sold a house in the past two years (505)	%
Aberdeen City	6
Aberdeenshire	7
Angus	2
Argyll & Bute	1
Clackmannanshire	2
Dumfries & Galloway	3
Dundee City	2
East Ayrshire	2
East Dunbartonshire	3
East Lothian	2
East Renfrewshire	3
Edinburgh (City of)	12
Eilean Siar (Western Isles)	-
Falkirk	1
Fife	6
Glasgow City	8
Highland	5
Inverclyde	1
Midlothian	3
Moray	2
North Ayrshire	2
North Lanarkshire	3
Orkney Islands	*
Perth & Kinross	4
Renfrewshire	3
Scottish Borders	1
Shetland Islands	3
South Ayrshire	5
South Lanarkshire	2
Stirling	-
West Dunbartonshire	-
West Lothian	2
Not stated	7

B3. Prior to selling this home how long was it on the market before an offer was accepted?

Base: all respondents who sold a house in the past two years	%
	Interim Review	5 Year
	(804)	(505)
Less than 1 month	25	33
1 - 3 months	25	21
4 - 6 months	18	15
7 - 12 months	19	13
Over a year	10	15
Not stated	2	3

B4. Who marketed this home?

Base: All respondents who sold a house in the past two years (505)	%
An estate agent	69
A solicitor	22
It was sold at auction	*
An individual marketed the property (e. g. through a website, classified ad or for sale sign)	2
Builder	*
Not marketed	*
Part exchange/d	1
Private sale	1
Sold to a family member	*
Not stated	3

B5. How was this home marketed?

Base: All respondents who sold a house in the past two years	%
	Interim Review	5 Year
	(804)	(505)
Offers over a price	52	60
Offers around a price	18	25
Below Home Report valuation	-	6
Fixed price	31	17
Don't know/don't remember	1	2
Not stated	2	3

B6. Did the way that this home was marketed change while it was on the market?

Base: All respondents who sold a house in the past two years	%
	Interim review	5 Year
	(804)	(505)
Yes	23	21
No	72	75
Don't remember/ don't know	2	1
Not stated	2	3

B7. Did the marketed price of this home change while it was on the market?

Base: All respondents who sold a house in the past two years	%
	Interim Review	5 Year
	(804)	(505)
Yes, the price went up	-	2
Yes, the price went down	-	31
Yes (Combined)	32	33
No	64	63
Don't know	2	1
Not stated	2	3

B8. What was the final selling price?

Base: All respondents who sold a house in the past two years	%
	Interim Review	5 Year
	(804)	(505)
Up to £80,000	11	8
£80,001 - £120,000	25	16
£120,001 - £200,000	34	37
£200,001 - £300,000	20	22
Over £300,000	7	15
Not stated	-	2

B9. Before selling this home, did you know about Home Reports?

Base: All respondents who sold a house in the past two years (505)	%
Yes	91
No	5
Don't remember/ don't know	1
Not stated	3

B10. Did you have a Home Report when selling this home?

Base: All respondents who sold a house in the past two years	%
	Interim Review	5 Year
	(804)	(505)
Yes	57	91
No	43	7
Not stated	2	2

B11. Why did you not have a Home Report?

Base: all those who didn't use a Home Report when selling their house (35*)	%
The property was newly converted	3
The sale was made privately and was not marketed in any way	17
Part-exchange/d	9
Property in England/no home report needed/ required	54
Seller not required to provide	6
Other	11

B12. How was the Home Report commissioned?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
I approached a solicitor directly	-	13
By my selling agent solicitor	-	29
By my selling agent estate agent	48	55
By the house builder/ developer	-	*
A direct approach to me by a surveyor	16	-
By my solicitor	34	-
Don't know/don't remember	2	1
Other	1	-
Not stated	-	1

B13. What did you pay for the original Home Report?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
Up to £200	13	10
£201 - £300	14	14
£301 - £400	17	15
£401 - £500	20	14
£501 - £600	10	11
£601 - £700	4	4
£701 - £800	2	4
£801 - £1,000	3	2
Over £1,000	-	*
Don't know/don't remember	18	22
Not stated	-	3

B14. Did your agent cover any of the cost of the Home Report?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
No - paid for it myself	95	89
Yes - agent covered some of the cost	1	2
Yes - agent covered all of the cost	2	4
Don't know	1	5
Not stated	1	1

B15. How did you pay for the Home Report?

Base: All who paid for at least some of the cost of the Home Report	%
	Interim Review	5 Year
	(444)	(414)
A single payment when the property went on the market	80	84
A single payment when the property was sold	16	11
A series of instalments when the property was on the market	1	2
The cost was added to the mortgage of a new home purchase	*	*
Included in the agent's fees	-	*
I paid for it myself	-	*
A single payment before the survey was done	-	*
Other	2	-
Not stated	*	1

B16. Did you sell this home for...?

Base: All those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
The same as the valuation in the Home Report	32	19
Over the valuation in the Home Report	24	19
Under the valuation in the Home Report	35	59
Don't know/don't remember	7	2
Did not have a Home Report	-	-
Not stated	2	1

B17. Did you think the information in the Home Report was reliable? Please answer for each section of the Home Report separately.

Base: All those who used a Home Report when selling their house (458)	%
	Yes		No		Don't know		Not stated
	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The single survey	85	80	10	14	3	5	2	1
The energy report	71	74	18	14	9	11	2	1
The property questionnaire	82	88	7	7	7	5	5	1
The valuation	72	71	18	22	6	6	4	1

B18. Did the information provided in the Home Report affect any of the following?

Base: All those who used a Home Report when selling their house (458)	%
	Yes		No		Don't know		Not stated
	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year	Interim Review	5 Year
The price you initially asked	40	43	53	50	5	4	3	2
The negotiations over the price	24	29	64	61	5	5	7	5

B19. How did the information in the Home Report affect your level of confidence in the selling process?

Base: all those who used a Home Report when selling their house (458)	%
It made me more confident	29
It made me less confident	16
It had no effect	51
Don't know	2
Not stated	1

B21. What changes would you have liked to see in the information provided in the Home Report?

Base: All those who think there is too much or too little information in the Home Report (110)	%
General information issues	37
More basic/simple/ clear information/less jargon	10
More concise information	10
More comprehensive/indepth information	6
More relevant information	6
More accurate/ reliable/honest report	5
Other home report	3
Less generic information	2
More professional/ accountable report	1
The single survey	36
More thorough/in-depth survey	12
Other property	8
More detailed/ comprehensive/ information regarding condition of property	7
A more professional/ accountable survey	5
More details of electrical system/ boiler tests/plumbing/ safety certificates/ service history	4
More accurate/ reliable/honest information regarding condition of property	4
More details of alterations/changes made	4
Fewer disclaimers/ unable to access certain areas mentions	3
Less of a tick-box exercise	2
More detailed information regarding faults/repairs	2
A single survey is not adequate	1
More detailed information regarding condition of fixture/ fittings	1
Other faults and repairs	1
Problems not related to information	15
The report is of no/ little value/should be stopped	10
Waste of money/paper	9
Waste of time	2
Other system was better/return to previous system	2
Valuation	6
More accurate valuation of properties	5
Other valuation	2
Energy Report	5
More thorough/in-depth energy report	2
The energy report is not helpful/not required	2
More condensed/briefer report	1
More factual assessments on energy	1
More simple/clearer/ less jargon	1
Property questionnaire	5
More structural information/provide certificates for building work	3
Supporting documentation/ verification required	1
Other property questionnaire	1
Miscellaneous	8
Other	5
No answer	3
Not stated	14

B22. Did the Home Report contain any information that you disagreed with?

Base: All those that disagreed with information in their Home Report (105)	%
Yes	23
No	71
Don't know	6
Not stated	1

B23. What information was this?

Base: All those who used a Home Report when selling their house (458)	%
Inaccurate information	27
Property valuation/too low	25
Surveyor was not professional/did not do a good job/made too many mistakes	22
Identified too many minor issues/too petty	11
Issues with windows/ double glazing/doors	7
Issues with dampness/ dry/wet/rot	6
Issues with electrics/ heating	4
Insufficient information	3
Cost/too high	2
Issues with asbestos	2
Issues with garden/trees	2
Birds'/wasps'/nest	2
The report was not useful/helpful	2
Other	7
No answer	3
Not stated	3

B24. Did the Home Report property questionnaire identify any outstanding legal issues with the home you sold? (Legal issues could include problems such as local authority statutory notices, building works completed without planning permission, boundary disputes etc.)

Base: all those who used a Home Report when selling their house	%
	Interim review	5 Year
	(455)	(458)
Yes	3	5
No	95	90
Don't know	1	4
Not stated	1	*

B25. Do you think the Home Report helped to improve the speed with which these issues were resolved?

Base: All who had outstanding legal issues	%
	Interim Review	5 Year
	(455)	(25**)
Yes	27	36
No	56	60
Don't know	15	4
Not stated	1	-

(** Treat % figures with caution as base is very small)

B26. Did you have any repairs or replacements made prior to marketing this home as a result of issues identified in the Home Report?

Base: all those who used a Home Report when selling their house (458)	%
Yes, those requiring urgent repair or replacement (category three repairs)	5
Yes, repairs or replacement requiring future attention (category two repairs)	13
No, I did not have any of the identified repairs or replacements made	30
No, no issues were identified	52
Don't know	*
Not stated	1

B27. What did you pay to get the repair or replacement work done?

Base: All those who carried out repairs or identified in the Home Report (77*)	%
Up to £100	29
£100 - £250	21
£251 - £500	14
£501 - £750	6
£751 - £1,000	4
Over £1,000	10
Don't know/remember	12
Not stated	4

B28. Did you have any work done after the sale was negotiated or did you agree a reduced price due to issues identified in the Home Report?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
Yes, carried out work	3	5
Yes, agreed a reduced price	4	4
No, neither	91	86
Don't know	1	1
Not stated	1	4

B29. Are you aware of any repairs needed that were not picked up by the Home Report?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
Yes	7	9
No	88	83
Don't know	1	6
Not stated	1	1

B30. Did these repairs require...?

Base: all those who had repairs that were not picked up by the Home report (42*)	%
Urgent repair and replacement (category three repairs)	19
Future attention (category two repairs)	83

B31. Did you make energy performance improvements to this home prior to the sale, as a result of issues identified in the Home Report?

Base: all those who used a Home Report when selling their house	%
	Interim Review	5 year
	(455)	(458)
Yes	19	6
No	80	92
Don't know	*	1
Not stated	*	2

B32. Which of the following energy performance improvements did you make?

Base: all those who made energy performance improvements (26**)	Number of respondents
Reduce draughts (e. g. double or secondary glazing, insulated doors)	5
Improve the insulation (e. g. loft or other roof insulation, wall insulation, floor insulation)	16
Improve heating system performance or control (replace an older heating system or boiler with a more efficient one)	8
Install alternative energy sources (biomass boiler, solar photovoltaic (PV) panels, wind turbine)	1
Used energy-efficient light bulbs	7
Other	-

B33. Did the changes that you made improve the energy efficiency rating of this home?

Base: All those who made energy performance improvements (26**)	Number of respondents
Yes	19
No	-
Don't know	7
Not stated	-

B34. What did you pay to get these energy performance improvements made?

Base: all those who made energy performance improvements (26**)	%
Up to £100	15
£100 - £250	12
£251 - £500	8
£501 - £750	-
£751 - £1,000	4
Over £1,000	38
Don't know/remember	19
Not stated	4

B35. Was another survey/valuation/Home Report refresh commissioned for any purpose?

Base: All those who used a Home Report when selling their house	%
	Interim Review	5 Year
	(455)	(458)
Yes	9	30
No	90	66
Don't know	*	3
Not stated	*	1

B36. How long had this home been on the market when you had a survey/valuation/refresh?

Base: All who had more than one survey commissioned for their property	%
	Interim Review	5 Year
	(36*)	(139)
Less than 1 month	23	8
1 - 3 months	23	13
4 - 6 months	38	32
7 - 12 months	*	24
Over a year	*	22
Not stated	-	1

B37. Was this because an offer was made on this home?

Base: All who had more than one survey commissioned for their property (139)	%
Yes	80
No	19
Not stated	1

B38. What type of survey, valuation or refresh was commissioned?

Base: all who had more than one survey commissioned for their property (139)	%
Mortgage valuation report	19
Refresh of the seller's Home Report using the same surveyor	73
A full independent Home Report using a different surveyor	5
In-depth survey of a specific issue (e. g. damp, dry rot)	2
Not stated	1

B39. What was the main reason another survey or valuation was commissioned?

Base: All who had more than one survey commissioned for their property (139)	%
For mortgage/lending purposes	59
There was concern that the Home Report was not reliable	4
More details were required than were given in the original Home Report	5
Buyer requested the survey	1
Original expired/over one year old/out of date/only valid for 3 months	22
Re-marketed with another estate agent	1
Repairs carried out	1
Valuation/too low	1
Other	2
Not stated	4

B40. Who advised that it was necessary to commission another survey, valuation or refresh?

Base: All who had more than one survey commissioned for their property	%
	Interim Review	5 Year
	(39*)	(139)
I made the decision	13	3
My selling agent solicitor	*	23
My selling agent estate agent	21	37
My surveyor	*	2
The buyer	54	40
The buyer's lender	-	1
The buyer's solicitor	-	1
Other	-	-
Don't know/don't remember	-	1
No answer	-	1

B41. Who paid for the survey, valuation or refresh?

Base: all who had more than one survey commissioned for their property (139)	%
I paid for it myself	73
The buyer paid for it	25
Was free of charge	1
Shared with the solicitor	1
Other	-
Don't know	1
No answer	1
Not stated	1

B42. How much did the survey, valuation or refresh cost? If you've had more than one survey/valuation/refresh, please answer about the most recent.

Base: all who had more than one survey commissioned for their property (139)	%
Up to £200	54
£201 - £300	9
£301 - £400	3
£401 - £500	1
£501 - £600	-
£601 - £700	1
£701 - £800	-
£801 - £1,000	-
Over £1,000	-
Don't know/don't remember	30
Not stated	3

B43. As a result of the survey/valuation/refresh was there any change to the valuation?

Base: All who had more than one survey commissioned for their property	%
	Interim Review	5 Year
	(39*)	(139)
Yes	21	22
No	72	71
Don't know	*	6
Not stated	*	1

B44. As a result in the change of valuation, did you change the marketed price?

Base: all who had another survey with a different valuation than the original Home Report	%
	Interim Review	5 Year
	(8**)	(30*)
Yes, I increased the marketed price	*	-
Yes, I decreased the marketed price	*	60
No	*	40

B45. Were there any differences noted/recorded to the condition of this home in the survey/valuation/refresh?

Base: all who had more than one survey commissioned for their property	%
	Interim Review	5 Year
	(39*)	(139)
Yes	10	18
No	79	76
Don't know	*	6
Not stated	*	-

B46. Did you make any complaints about any aspect of the selling process?

Base: all those who used a Home Report when selling their house (458)	%
Yes	5
No	92
Not stated	2

B47. Where did you make your complaint?

Base: all who made a complaint about the selling process (25**)	%
Local Authority Trading Standards Department	-
The Property Ombudsman	4
RICS Professional Conduct Department	-
Scottish Legal Complaints Commission	4
Solicitors Regulatory Authority (SRA)	4
The Office of Fair Trading	-
Estate agent	44
House builder	4
Mortgage company/ mortgage advisor	4
Solicitor	8
Surveyor	20
Other	8

C1. What was your age at your last birthday?

Base: All respondents (928)	%
16 - 24 years	3
25 - 34 years	25
35 - 44 years	22
45 - 54 years	16
55 - 59 years	8
60 - 64 years	11
65 - 74 years	12
75+ years	3
Rather not say	*
Not stated	2

C2 Which statement best describes your current working status?

Base: All respondents (928)	%
Working - 30 hours or more a week (full time)	59
Working - 8 - 29 hours a week (part time)	12
Not working - looking after the home	4
Not working - unemployed	*
Not working - retired	21
Not working - student	*
Not working - long-term illness/disability	1
Other	1
Not stated	2

C3. How many people aged 16 or over live in your household?

Base: All respondents (928)	%
1	23
2	66
3	5
4	2
5+	*
Not stated	3

C4. And how many people aged 15 years or younger live in your household?

Base: All respondents (928)	%
1	14
2	12
3	3
4	*
5+	*
None	66
Not stated	5

C5. What is your household's total income from all sources (before tax) over the last 12 months? (This should include any earnings, pensions, benefits, tax credits, grants, and interest from savings etc.)

Base: All respondents (928)	%
Less than £5,200	*
£5,200 - £10,399	3
£10,400 - £15,599	6
£15,600 - £20,799	8
£20,800 - £25,999	8
£26,000 - £36,399	16
£36,400 - £51,999	18
£52,000 - £77,999	20
£78,000 or more	15
Not stated	7

C6. Would you consider yourself as having any of the following impairments?

Base: All respondents (928)	%
Visual	4
Hearing	4
Learning disability	*
Mobility - wheelchair user	*
Other mobility impairment	4
Other physical impairment	2
Mental health problem	1
Long-term illness	5
Other degenerative condition	3
Other	1
No, none	78
Refused	1
Not stated	6