Respiratory care action plan draft: consultation report

Evaluation questions

Matrix 1 consisted of two separate evaluation questions:

1. 'How satisfied were you with this consultation?'

2. 'How would you rate your satisfaction with using this platform (Citizen Space) to respond to this consultation?'

The breakdown and analysis of both questions are shown below.

Question 1

'How satisfied were you with this consultation?'

100 out of 119 respondents to the consultation provided their views on the consultation, consisting of 17 responses expanded to include comments.

Of the responses, the majority (76) were satisfied with the survey.  This was composed of those who were both 'slightly satisfied' (33) or 'very satisfied' (43).  A minority (9) expressed dissatisfaction, taking into account those who were 'slightly dissatisfied' (5) or 'very dissatisfied' (5). 15 respondents answered that they were neither satisfied nor dissatisfied.  19 respondents did not answer this question.

The expanded comments were largely positive and supportive of the Plan, with a majority being 'very satisfied'.  Overall, there was wide agreement and enthusiasm for the principles and ambitions of the Plan and its objective of improving the ways in which respiratory care is delivered.

There were mixed views on how clear and accessible the Plan is.  The expanded comments indicated that some respondents may struggle to understand elements of the Plan, stating it may be too technical for those not working in the healthcare profession, while others were positive and stated that they found the document to be clear and accessible.

Question 2 

'How would you rate your satisfaction with using this platform (Citizen Space) to respond to this consultation?'

100 out of 119 respondents to the consultation provided their views on the use of Citizen Space to respond to the consultation, including 10 expanded responses expanded to include comments.

Of the responses, the majority (88) were satisfied with the use of Citizen Space to respond to the consultation.  This was composed of those who were both 'slightly satisfied' (26) or 'very satisfied' (62).  A minority (3) expressed dissatisfaction with all three responses shown as 'very dissatisfied'.  9 respondents answered were neither satisfied nor dissatisfied.  19 respondents did not answer this question.

Overall, the majority of responses were enthusiastic about their experience of using Citizen Space to complete the consultation, most notably citing the ease of navigating the system to submit their response.  Positive feedback was provided for the available facility for respondents to return to previous pages and amend answers where necessary.