Publication - Research and analysis

Review of publicly-funded advice services in Scotland: research findings

Published: 23 February 2018
Topic: Public sector
ISBN: 9781786529923

Research findings from a Scottish Government-commissioned review of publicly-funded advice services in Scotland.

Footnotes

1. Type I advice is described in the Scottish National Standards for Information and Advice Providers (the Standards) as being "Active Information, Sign-posting and Explanation". Type II advice is described in the Standards as "Casework".

2. The user experience of advice services did not form part of the research.

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Catherine Henry

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