Social Security Charter Review: research findings

20. What’s next

The findings in this report have been shared with officials in the Scottish Government and Social Security Scotland. Officials reviewed the proposed revised Charter and have made a small number of further amendments to produce a final set of proposed revisions.

Communications officials from Social Security Scotland will update the Charter’s introductory text and refresh the design of the Charter document. Communications officials are also developing options for how to publish the additional information recommended by clients.

The proposed revised Charter will be considered by the Scottish Parliament in early 2024. Following approval by Parliament, the revised Charter will be implemented. Revisions to the Charter Measurement Framework will be finalised once the revised Charter has been agreed.

This report will be shared with Client Panel members who took part in the research. The findings will also be shared in the regular Client Panels newsletter.