Publication - Research and analysis
Social Security Charter Review: research findings
This report sets out findings from research carried out to review the Scottish Social Security Charter, “Our Charter”.
Annex C: Overview of client workshops
1) Understanding the Charter and setting priorities
Inputs
- Introduction to the Charter
- External views on the Charter
- Overall findings from phase one research
- Presentation from SCoSS
Discussion outline
- Opportunity to ask questions about the review
- Priorities for the Charter
- Areas for change
Desired outputs
- List of priorities for the Charter
- Identify areas for change
2) Priorities for change in sections 1-2
Inputs
- Overview of priorities
- Findings from phase one research about areas for change
Discussion outline
- Review and agree priorities
- Detailed review of sections 1-2
Desired outputs
- List of proposed changes for sections 1-2
3) Priorities for change in sections 3-4
Inputs
- Overview of how feedback was used to develop draft changes
- Findings from phase one research about areas for change
Discussion outline
- Review proposed changes to sections 1-2 and agree any further revisions
- Detailed review of sections 3-4
Desired outputs
- List of agreed changes to sections 1-2
- List of proposed changes for sections 3-4
4) Agreeing changes and reviewing the framework
Inputs
- Overview of how feedback was used to refine and develop draft changes
- Introduction to the Charter Measurement Framework
- Overview of proposed approach to reviewing the framework
- Presentation from the Scottish Human Rights Commission
Discussion outline
- Review proposed changes in full and agree any further revisions
- Review the proposed approach to reviewing the framework and consider priorities for change
- Communicating performance
Desired outputs
- Agreed drafting of proposed changes
- Agreement on approach to reviewing the framework
- Ideas about how performance should be communicated to clients
5) Consolidating change
Inputs
- Overview of how input from workshops 1-4 was used to develop the final draft of the revised Charter
- Overview of findings from research with clients from seldom heard groups
- Presentation from Social Security Scotland
Discussion outline
- Review and agree the final draft of proposed changes
- Changes to the content and format of the framework, including how it is shared with clients
- Experiences of taking part in the workshops
Desired outputs
- Agreed final changes to Charter
- Feedback on taking part in research and the Charter Review process
Contact
Email: socialresearch@gov.scot
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