Social Security Charter Review: research findings

Footnotes

1. The Social Security (Scotland) Act 2018: Social Security (Scotland) Act 2018 (legislation.gov.uk)

2. For more information about the Experience Panels and reports of the research carried out with the panels see: Social Security Experience Panels: publications - gov.scot (www.gov.scot)

3. Designing the Social Security Charter: Report on the first stage of work (2018): Designing the Social Security Charter: report on the first stage of work - gov.scot (www.gov.scot) and Developing the Scottish Social Security Charter – Co-design in action (2019): Supporting documents - Developing the Social Security Charter: co-design process - gov.scot (www.gov.scot)

4. The Scottish Parliament approved the Charter in February 2019. Our Charter: Social Security Scotland: our charter - gov.scot (www.gov.scot)

5. Developing a measurement framework for the Social Security Charter in Scotland: Analytical co-design in action (2019): Social Security Charter measurement framework: co-design process - gov.scot (www.gov.scot)

6. Social Security Charter: Measurement framework (2019): Social Security Charter: measurement framework - gov.scot (www.gov.scot)

7. Links to published frameworks can be found on the Social Security Scotland website here: Social Security Scotland - Our Charter

8. More information about the Scottish Commission on Social Security can be found online here: Home - Scottish Commission on Social Security (socialsecuritycommission.scot)

9. See Annex A for a list of sources included in the review.

10. Citizens Advice Scotland, ‘The draft Scottish social security Charter: written evidence from Citizens Advice Scotland’ (2019), p. 1.

11. Equality and Human Rights Commission, ‘A review of social covenants’ (2022), p. 11.

12. Social Security Scotland Charter Research 2021-2022 (2022): Social Security Scotland Charter Research 2021-2022 (2022), p. 27.

13. Social Security Scotland Charter Research 2020-2021 (2021): Social Security Scotland Charter Research 2020-2021 (2021), p. 28.

14. More information about the Scottish Government’s Benefit Take-up Strategy and links to published strategies can be found online here: Benefit take up - Social security - gov.scot (www.gov.scot)

15. More information about the evidence considered as part of the review can be found in section 11.

16. To ensure that seldom heard groups have a voice in the design and development of social security in Scotland, the Seldom Heard Voices research programme was carried out between 2020-23. Publications of findings from this research can be found online: Social Security Experience Panels: publications - gov.scot (www.gov.scot)

17. Seldom Heard research programme: Carers and care experienced (2021) Social Security Experience Panels - Seldom Heard research programme: carers and care experienced - gov.scot (www.gov.scot), p. 19.

18. Seldom Heard research programme: End of life (2021) Social Security Experience Panels - Seldom Heard research programme: end of life - gov.scot (www.gov.scot), p. 17.

19. Seldom Heard research programme: Wave 2 (2023) Social Security Experience Panels - Seldom Heard research programme: wave 2 report - gov.scot (www.gov.scot), p. 39.

20. Seldom Heard research programme: Vulnerable groups (2021) Social Security Experience Panels - Seldom Heard research programme: vulnerable groups - gov.scot (www.gov.scot), p. 19.

21. Social Security Charter: Measurement framework (2019): Social Security Charter: measurement framework - gov.scot (www.gov.scot)

22. Social Security Scotland Client Survey 2022-23 (2023): Social Security Scotland - Client Survey 2022-2023 and Measuring Our Charter 2022-23: How Social Security Scotland and the Scottish Government are delivering on Our Charter commitments (2023): Social Security Scotland - Measuring Our Charter 2022/2023

23. Examples include: Updates on the Social Security Programme Business Case, for example see: Social Security business case: February 2023 - executive summary - gov.scot (www.gov.scot)and Social Security Scotland’s Annual Reports and Accounts, for example see: Social Security Scotland - Annual Report and Account 2022-2023