Scotland's Redress Scheme: Combined Annual Report 2024
Sets out the actions taken by contributors to the Scheme to redress the historical abuse of children and is a requirement of the Redress for Survivors (Historical Child Abuse in Care) (Scotland) Act 2021.
6. Support for survivors
We recognise that the content of this report may be distressing and that it may bring back difficult or traumatic experiences for you. This can be particularly difficult if you do not have someone to talk to about your feelings.
Support is available from a number of sources.
6.1 Redress Emotional Support Helpline
You can contact the Redress Emotional Support Helpline on 0800 211 8403. Calls to the helpline are usually free.
You’ll be asked to leave a message and someone will call you back.
If you call before 5 pm someone will call you back on the same day. If you call after 5 pm or at the weekend, someone will call you back on the next working day.
The helpline has been set up to support people applying for Scotland’s Redress Scheme. It offers non-specialist emotional support for worries you may have when completing your redress application. You can also call the helpline even if you haven’t yet made an application.
Workers on the helpline are not employed by the Scottish Government and do not have access to your redress application. If you need an update on your application please contact a Scottish Government case worker on 0808 175 0808.
6.2 More support
There are other organisations you can contact for support:
Samaritans Call free on 116 123 - 24 hours a day
Breathing Space
Call free on 0800 83 85 87
Weekdays: Monday to Thursday, 6pm to 2am
Weekend: Friday 6pm to Monday 6am
NHS 24
Call free on 111 - 24 hours a day
Future Pathways: Scotland’s In care Survivor Support Fund (future-pathways.co.uk)
Call free on 0808 164 2005
Weekdays: Monday to Friday - 10am- 4pm
Child abuse: useful organisations - Citizens Advice Scotland
Contact
Email: redress@gov.scot
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