Scotland's Redress Scheme - waiver on participation: impact assessment report

Applying for redress

Find out more about Scotland’s Redress Scheme, including who is eligible, how to apply and where to access support at the mygov.scot website, or call 0808 175 0808.

For a list of relevant care settings see the statutory guidance on eligibility.

Share your views on Scotland’s Redress Scheme

If you are an applicant you can share your views on the Scheme through a new survivor forum being set up. Email redress@gov.scot for more information.

Support for survivors

We recognise that the content of this report may be distressing and that it may bring back difficult or traumatic experiences. This can be particularly difficult if you do not have someone to talk to about your feelings.

Support is available from a number of sources.

Redress Emotional Support Helpline

You can contact the Redress Emotional Support Helpline on 0800 211 8403. Calls to the helpline are usually free.

You’ll be asked to leave a message and someone will call you back.

If you call before 5 pm someone will call you back on the same day. If you call after 5 pm or at the weekend, someone will call you back on the next working day.

The helpline has been set up to support people applying for Scotland’s Redress Scheme. It offers non-specialist emotional support for worries you may have when completing your redress application. You can also call the helpline even if you haven’t yet made an application.

Workers on the helpline are not employed by the Scottish Government and do not have access to your redress application. If you need an update on your application please contact a caseworker on 0808 175 0808.

More support

There are other organisations you can contact for support:

Samaritans Call free on 116 123 – 24 hours a day

Breathing Space Call free on 0800 83 85 87 Weekdays: Monday to Thursday, 6pm to 2am Weekend: Friday 6pm to Monday 6am

NHS 24 Call free on 111 – 24 hours a day