Scottish Cancer Patient Experience Survey 2015/16: Analysis of Free-text Comments
Analysis of free-text comments provided by patients as part of Scotland’s first Cancer Patient Experience Survey.
Appendix C Overview of Comments
A chi-square test indicated a significant difference in the proportion of positive to negative responses across the seven comment boxes ( 2(6)=200.6, p<0.001). Analysis of the adjusted standardised residuals showed that by far the largest negative residual was in Comment Box 1 suggesting respondents were proportionately less happy with the lead up to diagnosis (61% negative); and the largest positive residual was in Comment Box 3 suggesting respondents were proportionately more happy with the support they received (including from a clinical nurse specialist) (68% positive).
Top level category by comment box
| Comment Box | Positive | Negative | Factual/neutral | Irrelevant/ miscellaneous | Both positive and negative |
|---|---|---|---|---|---|
| 1 | 369 | 571 | 597 | 22 | 114 |
| 2 | 338 | 260 | 242 | 12 | 39 |
| 3 | 499 | 232 | 76 | 8 | 83 |
| 4 | 478 | 293 | 88 | 144 | 117 |
| 5 | 292 | 153 | 46 | 143 | 44 |
| 6 | 197 | 105 | 65 | 211 | 48 |
| 7 | 355 | 355 | 94 | 45 | 226 |
| Total | 2,528 | 1,969 | 1,208 | 585 | 671 |
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