Scottish Cancer Patient Experience Survey 2015-16: technical report
Postal survey that was sent to cancer patients who had an inpatient stay or hospital visit as a day case, as well as a cancer diagnosis.
Appendix B: Guide to Positive Scoring
Question number |
Original Question Text |
Positive |
Neither positive nor negative |
Negative |
---|---|---|---|---|
2 | How do you feel about the length of time you had to wait before your first appointment with a hospital doctor? | I was seen as soon as I thought was necessary | I should have been seen a bit sooner | I should have been seen a lot sooner |
5 |
Beforehand, did you have all the information you needed about your test? |
Yes |
No, I would have liked more written information No, I would have liked more verbal information |
|
6 |
Overall, how did you feel about the length of time you had to wait for your test to be done? |
It was about right |
It was a little too long |
It was much too long |
7 |
Were the results of the test explained in a way you could understand? |
Yes, completely |
Yes, to some extent |
No, I did not understand the explanation I did not have an explanation but would have liked one |
9 |
When you were first told that you had cancer, had you been told you could bring a family member or friend with you? |
Yes |
No |
|
10 |
How do you feel about the way you were told you had cancer? |
It was done sensitively |
It should have been done a bit more sensitively |
It should have been done a lot more sensitively |
11 |
Did you understand the explanation of what was wrong with you? |
Yes, I completely understood it |
Yes, I understood some of it |
No, I did not understand it |
12 |
When you were told you had cancer, were you given written information about the type of cancer you had? |
Yes, and it was easy to understand |
- |
Yes, but it was difficult to understand No, I was not given written information about the type of cancer I had |
13 |
Before your cancer treatment started, were your treatment options explained to you? |
Yes, completely |
Yes, to some extent |
No |
14 |
Were the possible side effects of treatment(s) explained in a way you could understand? |
Yes, definitely |
Yes, to some extent |
No, side effects were not explained |
15 |
Were you offered practical advice and support in dealing with the side effects of your treatment(s)? |
Yes, definitely |
Yes, to some extent |
No, I was not offered any practical advice or support |
16 |
Before you started your treatment(s), were you also told about any side effects of the treatment that could affect you in the future rather than straight away? |
Yes, definitely |
Yes, to some extent |
No, future side effects were not explained |
17 |
Were you involved as much as you wanted to be in decisions about your care and treatment? |
Yes, definitely |
Yes, to some extent |
No, but I would like to have been more involved |
18 |
Were you given the name of a Clinical Nurse Specialist who would support you through your treatment? |
Yes |
- |
No |
20 |
When you have had important questions to ask your Clinical Nurse Specialist, how often have you got answers you could understand? |
All or most of the time |
Some of the time |
Rarely or never |
21 |
Did hospital staff give you information about support or self-help groups for people with cancer? |
Yes |
No, but I would have liked information |
|
22 |
Did hospital staff discuss with you or give you information about the impact cancer could have on your day to day activities (for example, your work life or education)? |
Yes |
No, but I would have liked a discussion or information |
|
23 |
Did hospital staff give you information about how to get financial help or any benefits you might be entitled to? |
Yes |
No, but I would have liked information |
|
25 |
Beforehand, did you have all the information you needed about your operation? |
Yes |
No, I would have liked more written information No, I would have liked more verbal information |
|
26 |
After the operation, did a member of staff explain how it had gone in a way you could understand? |
Yes, completely |
Yes, to some extent |
No, but I would have liked an explanation |
29 |
Did groups of doctors and nurses talk in front of you as if you weren't there? |
No |
Yes, sometimes |
Yes, often |
30 |
Did you have confidence and trust in the doctors treating you? |
Yes, in all of them |
Yes, in some of them |
No, in none of them |
31 |
If your family or someone else close to you wanted to talk to a doctor, were they able to? |
Yes, definitely |
Yes, to some extent |
No |
32 |
Did you have confidence and trust in the ward nurses treating you? |
Yes, in all of them |
Yes, in some of them |
No, in none of them |
33 |
In your opinion, were there enough nurses on duty to care for you in hospital? |
There were always or nearly always enough on duty |
There were sometimes enough on duty |
There were rarely or never enough on duty |
34 |
While you were in hospital did the doctors and nurses ask you what name you prefer to be called by? |
Yes, all of them did |
Only some of them did |
None of them did |
35 |
Were you given enough privacy when discussing your condition or treatment? |
Yes, always |
Yes, sometimes |
No |
36 |
During your hospital visit, did you find someone on the hospital staff to talk to about your worries and fears? |
Yes, definitely |
Yes, to some extent |
No |
37 |
Do you think the hospital staff did everything they could to help control your pain? |
Yes, definitely |
Yes, to some extent |
No |
38 |
Overall, did you feel you were treated with respect and dignity while you were in hospital? |
Yes, always |
Yes, sometimes |
No |
39 |
Were you given clear written information about what you should or should not do after leaving hospital? |
Yes |
- |
No |
40 |
Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left hospital? |
Yes |
- |
No |
43 |
While you were being treated as an outpatient or day case, did you find someone on the hospital staff to talk to about your worries and fears? |
Yes, definitely |
Yes, to some extent |
No |
44 |
The last time you had an outpatients appointment with a cancer doctor, did they have the right documents, such as medical notes, x-rays and test results? |
Yes |
- |
No |
47 |
Beforehand, did you have all of the information you needed about your radiotherapy treatment? |
Yes, completely |
Yes, to some extent |
No |
48 |
Once you started your treatment, were you given enough information about whether your radiotherapy was working in a way you could understand? |
Yes, completely |
Yes, to some extent |
No |
51 |
Beforehand, did you have all of the information you needed about your chemotherapy treatment? |
Yes, completely |
Yes, to some extent |
No |
52 |
Once you started your treatment, were you given enough information about whether your chemotherapy was working in a way you could understand? |
Yes, completely |
Yes, to some extent |
No |
54 |
Did the doctors or nurses give your family or someone close to you all the information they needed to help care for you at home? |
Yes, definitely |
Yes, to some extent |
No |
55 |
During your cancer treatment, were you given enough care and support from health or social services (for example, district nurses, home helps or physiotherapists)? |
Yes, definitely |
Yes, to some extent |
No |
56 |
Once your cancer treatment finished were you given enough care and support from health or social services (for example, district nurses, home helps or physiotherapists)? |
Yes, definitely |
Yes, to some extent |
No |
57 |
As far as you know, was your GP given enough information about your condition and the treatment you had at the hospital? |
Yes |
- |
No |
58 |
Do you think the GPs and nurses at your general practice did everything they could to support you while you were having cancer treatment? |
Yes, definitely |
Yes, to some extent |
No, they could have done more |
59 |
Did the different people treating and caring for you (such as GP, hospital doctors, hospital nurses, specialist nurses, community nurses) work well together to give you the best possible care? |
Yes, always Yes, most of the time |
Yes, some of the time |
No, never |
60 |
Have you been given a care plan? A care plan is a document that sets out your needs and goals for caring for your cancer. It is an agreement or plan between you and your health professional to help meet those goals. |
Yes |
- |
No I do not know / understand what a care plan is |
61 |
Overall, how would you rate the administration of your care (getting letters at the right time, doctors having the right notes/tests results, etc)? |
Very good Good |
Neither good nor bad |
Quite bad Very bad |
62 |
Overall, how do you feel about the length of time you had to wait when attending clinics and appointments for your cancer treatment? |
About right |
A little too long |
Much too long |
63 |
Since your diagnosis, has anyone discussed with you whether you would like to take part in cancer research? |
Yes |
- |
No No, but I would have liked them to |
64 |
Overall, how would you rate your care (rating from 1 to 10)? |
7,8,9,10 |
4,5,6 |
0,1,2,3 |
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