Scottish Cancer Patient Experience Survey 2018: technical report

1. Introduction and Background

This report provides information on the technical aspects of the 2018 Scottish Cancer Patient Experience Survey (SCPES), including development, implementation, analysis and reporting.

SCPES is one of a suite of national surveys which are part of the Scottish Care Experience Survey Programme. The surveys aim to provide local and national information on the quality of health and care services from the perspective of those using them. They allow local health and care providers to compare with other areas of Scotland and to track progress in improving the experiences of people using their services. Information about the other national care experience surveys is available at  www.gov.scot/Topics/Statistics/Browse/Health/careexperience.

The survey programme supports the three quality ambitions of the 2020 Vision^[1] - Safe, Effective, Person-centred - by providing a basis for the measurement of quality as experienced by service users across Scotland.  In particular the surveys support the person-centred quality ambition which is focused on ensuring that care is responsive to people’s individual preferences, needs and values.

SCPES asks people across Scotland about their experience of cancer care. The survey is jointly funded by the Scottish Government and Macmillan Cancer Support, and is run in partnership with Information Services Division (ISD), part of NHS National Services Scotland. An approved survey contractor, Quality Health Ltd, was appointed to administer the survey fieldwork. This is the second iteration of SCPES, with the first iteration run in 2015 and results published in June 2016.

National results, as well as local level results by Regional Cancer Network, NHS Board and Cancer Centre, were published on 30 April 2019.