Scottish Cancer Patient Experience Survey 2024 National Report
The report shows the results of the Scottish Cancer Patient Experience Survey 2024.
Patients’ Comments
Qualitative data is a term which is used to describe text-based or “wordy” data. A benefit of this type of data is that it allows for gaining a deeper insight into individual experience. The current survey included 3 free-text questions, asking patients to comment on; what was good about their care, what could have been improved and any other comments. Table 1 shows the order in which the questions were asked and the number of responses / no responses for each question.
| Other Comments | Number of Responses (%) | Number of Blanks/No Responses (%) |
|---|---|---|
| What was particularly good about your care? | 3,098 (93%) | 223 (7%) |
| What could have been improved? | 2,300 (69%) | 1,021 (31%) |
| Any other comments? | 1,567 (47%) | 1,754 (53%) |
| Other Comments | Positive Comment | Mixed Comment | Negative Comment | Other Comment |
|---|---|---|---|---|
| What was particularly good about your care? | 2,883 | 147 | 32 | 36 |
| What could have been improved? | 457 | 55 | 1,754 | 24 |
| Any other comments? | 757 | 142 | 533 | 135 |
Data Analysis
There were more positive (4,097) than negative (2,319) comments left across the free-text survey questions, with fewer participants leaving a mixed (334) comment or other (195) comment. The positive comments left were often shorter, broader and were more often in consensus with other patients compared to the negative comments which, although were less abundant, were often longer, and more detailed in their presentation.
Table 3 lists all key themes across the qualitative analysis together, as well as their individual counts and the percentage of responses which had a code linked to the theme were an overall positive, mixed or negative response.
| Theme Name | Code Count | % Positive | % Mixed | % Negative |
|---|---|---|---|---|
| Positive Theme 1: Supportive Care | 2,807 | 92% | 7% | 1% |
| Positive Theme 2: Positive Staff Interactions | 1,467 | 94% | 5% | 1% |
| Positive Theme 3: Appreciative for a Positive Process | 1,419 | 96% | 3% | 1% |
| Positive Theme 4: Efficiency of Processes | 1,248 | 96% | 4% | 0% |
| Positive Theme 5: Knowledge Sharing and Interaction | 758 | 97% | 3% | 0% |
| Negative Theme 1: Hospital Experience | 972 | 2% | 11% | 86% |
| Negative Theme 2: Information and Exchanges | 885 | 1% | 7% | 92% |
| Negative Theme 3: System Difficulties and Barriers to Care | 846 | 12% | 16% | 72% |
| Negative Theme 4: Organisation and Timing of Care | 794 | 1% | 9% | 90% |
| Negative Theme 5: Care and Support Needs | 774 | 1% | 7% | 92% |
As there was cross-over between each question in terms of the nature of the response (i.e. sometimes there were positive and negative comments in the same response box), the positive and negative aspects within the mixed comments were segmented into positive and negative categories for purposes of analysis, but the same positive / negative aspect was never counted twice. The results will be presented by each main response category respectively – positive, negative, and other.
Contact
Email: patientexperience@gov.scot
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