Scottish Cancer Patient Experience Survey 2024 Technical Report
This report provides information on the technical aspects of the 2024 Scottish Cancer Patient Experience Survey (SCPES), including development, implementation, analysis and reporting.
Survey Development
The content of the questionnaire and survey materials were reviewed and updated ahead of the 2024 survey. The review sought to ensure user needs were met, and reflected changes in how services are accessed and provided. Representatives from Scottish Government, Macmillan, PHS, and the Scottish Cancer Coalition were involved in the review.
The survey materials were cognitively tested with patient representatives recruited through the Scottish Cancer Coalition and the survey materials were updated based on their feedback.
Details of the changes made to the questionnaire can be found in Annexes A to C.
The survey packs consisted of the following:
- Initial Mailout: A survey invite letter with a link and QR code to the online questionnaire, and an information leaflet including details of the survey helpline in a range of languages.
- First Reminder: A survey invite letter, a paper questionnaire, a freepost return envelope and an information leaflet including details of the survey helpline in a range of languages.
- Second Reminder: A survey invite letter with a link and QR code to the online questionnaire, and an information leaflet including details of the survey helpline in a range of languages.
Copies of all of the survey materials, including the privacy notice, can be found on the Cancer Patient Experience Survey materials webpage.
Contact
Email: patientexperience@gov.scot
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