Scottish Health and Care Experience Survey 2013/14 - Technical Report

2 Outputs of the Survey

2.1 This section provides more details of the range of outputs from the Health and Care Experience Survey 2013/2014. As described above, in addition to the national report, there are local reports for individual GP practices, NHS Boards, CHPs /Local Authorities and are available at:

http://www.healthcareexperienceresults.org/

GP practice reports

2.2 Results are shown as the percentage of patients who answered each question positively. Bar charts show the percentage of patients answering positively as green (the darker green being very positive, the lighter green being positive), and the percentage negatively as red. Where answers are neither positive nor negative, the percentage is shown in yellow.

2.3 The results are compared to the Scottish average. Differences which are statistically significant are shown as where the percent positive score is significantly higher than the national average; and where the percent positive score is significantly lower than the national average. An example is shown below. In the example 91% of patients for the GP practice responded positively, which is 1 percentage point higher than the national average. The plus symbol a shows that this difference is statistically significant.

2.4 The change since the previous survey is also shown. In this case the positive score has increased by one percentage point but this is not statistically significant.

Patients feel that doctors have all the information needed to treat them

2.5 There is a section that presents the top five results and bottom five results. The top five questions are those with the highest percentage positive result. The bottom five are those questions with the highest percentage negative result.

2.6 The next section presents tables of results for 'Information Questions' - questions that did not fit into the percentage positive format used elsewhere in the report.

2.7 A further section of the GP practice report compares the latest results with those from previous surveys. Changes are marked as where the percent positive score has increased from the 2011/12 survey and the increase is statistically significant; and where the percent positive score has decreased from the 2011/12 survey and the decrease is statistically significant.

2.8 The final section of the report provides full tables of results, including number of responses for each question.

NHS Board and CHP / Local Authority reports

2.9 The NHS Board and CHP / Local Authority (herein after referred to as CHP) reports are of a similar format to the GP practice results described above, but with an additional section showing variation between and within NHS Boards/CHPs.

2.10 For GP-related results, the additional section shows variation within the relevant Board/CHP. The range of GP practice results within the NHS Board/CHP are displayed, as well as a comparison with Scotland.

2.11 The range of percentage positive results for practices within the NHS Board/CHP are shown as a blue bar from the worst score (to the left), to the best (to the right). The Scottish average is shown as a black line. The NHS Board/CHP score is shown as a yellow triangle. An example is shown below. In the example the best performing practice has a positive score of 100%; the worst performing practice has a positive score of 46%; the NHS Board/CHP result is 83%; and the national average is 85%.

Getting to see or speak to someone

It was easy to get through on the phone

2.12 For results not related specifically to GP practices, for example out of hours care, experiences of social care users and carers, the section shows variation between Boards/CHPs.

2.13 The range of percentage positive results for Boards/CHPs are shown as a blue bar from the worst score (to the left), to the best (to the right). The Scottish average is the black line. The NHS Board/CHP score is shown as the yellow triangle.

2.14 An example is shown below. In the example the best performing CHP/Board has a positive score of 92%; the worst performing CHP/Board has a positive score of 82%; the Board/CHP result is 83%; and the national average is 84%.

Supporting spreadsheets

2.15 Spreadsheets showing more detailed results will be released on the Scottish Government website at:

http://www.gov.scot/Topics/Statistics/Browse/Health/GPPatientExperienceSurvey/Survey1314

Online reporting system

2.16 The survey results are also available on an online reporting system that is accessible to GP practices, CHPs and NHS Boards.

2.17 The system allows users to view slightly more detailed results and to benchmark GP practice results against demographically similar practices.

2.18 The system also displays the comments that patients left about their GP surgery and other aspects of the survey. Details that could disclose the identity of a patient were removed from the comments. Further information about this is available in section 6 of this report.

Availability of data for further research

2.19 An anonymised dataset will be made available for further research at: http://www.data-archive.ac.uk