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Publication - Statistics

Scottish Health and Care Experience Survey 2015/16 - Technical Report

Published
17 May 2016
ISBN
9781786522634

Scottish Health and Care Experience Survey 2015/16. This is a postal survey which was sent to a random sample of patients who were registered with a GP in Scotland in October 2015. This report contains details of the survey design and development.

View supporting documents Supporting documents

Annex A: Per cent positive and negative results

The table below shows which answers were classed as positive, and which were classed as negative. The "Per cent Positive Text" column shows how each question was rewritten for the GP practice report.

Answers such as "neither agree nor disagree" and "fair" were treated as neutral. Other answers such as "can't remember / don't know" and "not relevant" were excluded from the analysis.

The table also shows how many respondents there were nationally, for each of the per cent positive questions.

Question Question Text Codes for Categories
No. of respondents High Positive Values Low Positive Values Neutral Values Negative values Exclude
3 Thinking of the last time you contacted this GP practice by phone, how easy was it for you to get through? 98,626 1 2 3 4,5
4 The last time you phoned the GP practice, how helpful was the person who answered? 98,496 1 2 3,4 5
5 The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? 75,442 1 2 3 4,5
7 If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? 76,803 1 2 3
8 When you arrange to see a doctor at your GP practice can you usually see the doctor you prefer? 97,601 1,3 2 4
9a Overall how would you rate the arrangements for getting to see a doctor and/or nurse in your GP practice? (Getting to see a doctor) 100,354 1 2 3 4,5 6
9b Overall how would you rate the arrangements for getting to see a doctor and/or nurse in your GP practice? (Getting to see a nurse) 85,538 1 2 3 4,5 6
11 Thinking about the last time your GP practice referred you to other health care services, how would you rate the arangements for getting to see other services? 54,561 1 2 3 4,5
13 How helpful do you find the receptionists at your GP practice? 101,296 1 2 3,4 5
14 How do you feel about how long you usually have to wait to be seen after you arrive at your GP practice? 100,332 1 2 3
15b The doctor listened to me 93,302 1 2 3 4,5
15c I felt that the doctor had all the information needed to treat me 92,519 1 2 3 4,5
15d The doctor took account of the things that matter to me 92,263 1 2 3 4.5
15e The doctor talked in a way that helped me understand my condition and treatment 92,734 1 2 3 4,5
15f I felt confident in the doctors ability to treat me 92,896 1 2 3 4,5
15g I had enough time with the doctor 92,854 1 2 3 4,5
16b The nurse listened to me 74,014 1 2 3 4,5
16c I felt that the nurse had all the information needed to treat me 73,775 1 2 3 4,5








16d The nurse took account of the things that matter to me 73,372 1 2 3 4.5
16e The nurse talked in a way that helped me understand my condition and treatment 73,520 1 2 3 4,5
16f I felt confident in the nurses ability to treat me 73,951 1 2 3 4,5
16g I had enough time with the nurse 73,879 1 2 3 4,5
17 Are you involved as much as you want to be in decisions about your care and treatment? 98,318 1 2 3 4
19a It was explained to me why a test was needed 73,380 1 2 3 4,5
19b I was satisfied with the length of time I waited for my results 72,707 1 2 3 4,5
19c I was satisfied with the way I received my results 72,444 1 2 3 4,5
19d The results of the test were explained to me in a way I could understand 72,277 1 2 3 4,5
21a It was easy enough for me to get my medicines 87,053 1 2 3 4,5
21b I knew enough about what my medicines were for 86,687 1 2 3 4,5
21c I knew enough about how and when when to take my medicines 86,617 1 2 3 4,5
21d I knew enough about the possible side effects of my medicines 86,346 1 2 3 4,5
21e I would know what to do if I had any problems with my medicines 86,391 1 2 3 4,5
21f I took my prescription as I was supposed to 86,700 1 2 3 4,5
22 In the past year do you believe a mistake was made in your treatment or care by your GP practice (including for example in test results, medicines prescribed, diagnosis)? 99,097 1 2 3
23 Were you satisfied with how it was dealt with overall? 5,906 1 2 3
24a I am treated with respect 100,890 1 2 3 4,5
24b I am treated with compassion and understanding 98,836 1 2 3 4,5
25 Overall, how would you rate the care provided by your GP practice? 101,090 1 2 3 4,5
30a The time I waited was reasonable 26,992 1 2 3 4,5
30b I felt that the person had all the information needed to treat me 26,673 1 2 3 4,5
30c I felt I was listened to 26,711 1 2 3 4,5
30d Things were explained to me in a way I could understand 26,656 1 2 3 4,5
30e I felt that the person who treated me was the right person 26,657 1 2 3 4,5
30f I felt that I got the right treatment or advice 26,672 1 2 3 4,5
30g I felt that people took account of the things that matter to me 26,609 1 2 3 4,5
31 Overall, how would you rate the care you experienced out of hours? 26,529 1 2 3 4,5
36a People took account of the things that matter to me 8,832 1 2 3 4,5








36b I had a say in how my help, care or support was provided 8,515 1 2 3 4,5
36c I was aware of the help, care and support options available to me 8,613 1 2 3 4,5
36d I was treated with respect 8,827 1 2 3 4,5
36e I was treated with compassion and understanding 8,668 1 2 3 4,5
36f My health and care services seemed to be well coordinated 8,589 1 2 3 4,5
36g I was supported to live as independently as possible 8,490 1 2 3 4,5
36h I felt safe 8,466 1 2 3 4,5
36i The help, care or support improved or maintained my quality of life 8,479 1 2 3 4,5
37 Overall, how would you rate your help, care or support services - excluding the care and help you get from friends and family? 9,639 1 2 3 4.5
45a I have a good balance between caring and other things in my life 15,494 1 2 3 4.5
45b Caring has had a negative impact on my health and wellbeing 14,402 5 4 3 1,2
45c I have a say in services provided for the person I look after 14,047 1 2 3 4.5
45d Local services are well coordinated for the person(s) I look after 13,912 1 2 3 4.5
45e I feel supported to continue caring 14,001 1 2 3 4.5

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