Scottish household survey 2018: key findings

Local Services

Satisfaction

"National Indicator" - In 2018, 52 per cent of adults were satisfied with the three local services: local health services, schools and public transport.

Combined satisfaction with all three public services (local health services, schools and public transport) is at its lowest level since first measured in 2007, and down from a peak of 66 per cent in 2011, mainly due to a decrease in satisfaction with local schools.

The percentage of people dissatisfied with at least one of these three public services has increased since 2011, from 20 per cent to 28 per cent.

*Percentages reported for all three services combined are those for which an opinion was given. Respondents could express no opinion for up to two of the services.

Adults living in urban areas were more satisfied with the quality of the three public services than those in rural areas.

Eight out of 10 respondents were satisfied with local health services, independent of if they used the service or not.

Service users were more satisfied with local schools and public transport than all adults.

Performance and involvement

In 2018, four in five adults (80 per cent) felt that they can’t influence decisions affecting their local area.

I want greater involvement in decisions

However, younger adults were more likely to want to be more involved in making decisions.