Scottish Inpatient Experience Survey 2016 Volume 1: National Results
Report detailing the results from the Scottish Inpatient Experience Survey 2016.
Patient Experience Indicators
Scotland Performs Healthcare Experience Indicator
The Healthcare Experience Indicator has been developed to measure the reported experience of people using the NHS. It is one of the 50 National Indicators in the National Performance Framework, which sets out the Government's outcomes based approach. Progress is reported on the Scotland Performs website: http://www.scotland.gov.uk/About/scotPerforms
The indicator is based on the results of the inpatient survey. It is calculated by giving numerical scores to people's answers to selected questions. Information on how the indicator is calculated is available in the technical report.
The 2016 value of the Healthcare Experience Indicator is 82.8 which is a statistically significant increase of 1.1 compared to 2014, and the highest level the indicator has reached. Results by NHS Board are presented in Table 54.
Table 53 Healthcare Experience Indicator 2010-2016, by NHS Board
| NHS Board | 2010 | 2011 | 2012 | 2014 | 2016 | Change 2014-16 | |
|---|---|---|---|---|---|---|---|
| NHS Ayrshire & Arran | 79.2 | 79.3 | 80.0 | 81.9 | 81.9 | 0.0 | |
| NHS Borders | 81.1 | 79.8 | 79.9 | 81.1 | 80.6 | -0.5 | |
| NHS Dumfries & Galloway | 79.0 | 79.3 | 79.8 | 81.5 | 83.5 | 2.1 | s |
| NHS Fife | 76.9 | 77.4 | 75.7 | 79.3 | 83.4 | 4.1 | s |
| NHS Forth Valley | 74.2 | 74.5 | 75.3 | 82.2 | 81.6 | -0.6 | |
| NHS Grampian | 77.3 | 78.3 | 79.5 | 83.1 | 84.2 | 1.1 | s |
| NHS Greater Glasgow and Clyde | 77.0 | 76.5 | 76.6 | 80.0 | 80.7 | 0.7 | |
| NHS Highland | 83.9 | 82.8 | 83.8 | 86.5 | 86.1 | -0.4 | |
| NHS Lanarkshire | 74.7 | 73.5 | 74.0 | 76.9 | 79.8 | 2.9 | s |
| NHS Lothian | 78.3 | 79.1 | 79.6 | 81.4 | 82.8 | 1.4 | s |
| NHS Orkney | 85.5 | 82.4 | 87.0 | 85.2 | 86.6 | 1.4 | |
| NHS Shetland | 82.6 | 83.5 | 84.2 | 85.4 | 89.4 | 4.0 | s |
| NHS Tayside | 80.6 | 79.7 | 80.9 | 83.3 | 84.5 | 1.2 | |
| NHS Western Isles | 84.9 | 86.0 | 85.9 | 91.0 | 92.9 | 1.9 | s |
| Golden Jubilee Foundation | 91.1 | 91.9 | 91.6 | 93.5 | 94.4 | 0.9 | |
| Scotland | 78.3 | 78.1 | 78.7 | 81.7 | 82.8 | 1.1 | s |
s denotes significant change from 2014
Quality Outcome Indicator
Twelve national Quality Outcome Indicators show progress towards the ambitions of the Quality Strategy [ 29]. One of these indicators is Healthcare Experience. This indicator combines the Scotland Performs Healthcare Experience Indicator described above, with data relating to GP services from the Health and Care Experience Survey.
Further information on how the indicator is calculated is available in the technical report.
The latest value of the Healthcare Experience Quality Outcome Indicator is based on the 2016 Inpatient Survey (the subject of this and the 2015/16 Health and Care Experience Survey [ 30].
The latest value of the indicator is 80.9 which is a statistically significant increase of 0.6 compared to 2014.
Results by NHS Board are presented in Table 55.
Table 54 Quality Outcome Indicator by NHS Board
| NHS Board | 2011 | 2012 | 2014 | 2016 | Change 2012-14 | |
|---|---|---|---|---|---|---|
| NHS Ayrshire & Arran | 80.5 | 79.6 | 79.8 | 79.8 | 0 | |
| NHS Borders | 82.4 | 80.7 | 80.7 | 80.9 | 0.2 | |
| NHS Dumfries & Galloway | 81.9 | 81.7 | 82.1 | 83.5 | 1.4 | s |
| NHS Fife | 79.2 | 76.7 | 78.5 | 79.8 | 1.3 | s |
| NHS Forth Valley | 78.1 | 77.6 | 80.6 | 80.1 | -0.5 | |
| NHS Grampian | 79.5 | 79.2 | 80.1 | 80.3 | 0.2 | |
| NHS Greater Glasgow and Clyde | 80.0 | 79.2 | 80.4 | 80.8 | 0.4 | |
| NHS Highland | 84.0 | 83.8 | 84.5 | 84.3 | -0.1 | |
| NHS Lanarkshire | 76.8 | 75.8 | 76.6 | 77.9 | 1.3 | s |
| NHS Lothian | 80.2 | 79.6 | 79.5 | 80.3 | 0.8 | s |
| NHS Orkney | 86.7 | 88.4 | 88.2 | 88.5 | 0.3 | |
| NHS Shetland | 82.3 | 81.5 | 82 | 85.5 | 3.5 | s |
| NHS Tayside | 81.2 | 81.2 | 81.6 | 82.5 | 0.9 | s |
| NHS Western Isles | 86.2 | 85.5 | 87.5 | 88.2 | 0.6 | |
| Golden Jubilee Foundation | 91.9 | 91.6 | 93.5 | 94.4 | 0.9 | s |
| Scotland | 80.2 | 79.5 | 80.3 | 80.9 | 0.6 | s |
s denotes significant change from 2014
Contact
Email: Nicola Kerr, nicola.kerr2@gov.scot
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