Scottish Inpatient Experience Survey 2016 Volume 1: National Results

3

In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor?

4

In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor?

5

In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening?

6

In A&E, did a nurse or doctor discuss your condition with you in a way you could understand?

7

Were you given enough privacy when being examined or treated in A&E?

8

When you were in A&E, did you feel safe?

9

Overall, how would you rate the care and treatment you received during your time in A&E?

10

How did you feel about the length of time you waited to be admitted to hospital after you were referred?

11

Did the information you were given before attending hospital help you understand what would happen?

12

From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward?

13

Overall, how would you rate your admission to hospital? ( i.e. the period after you arrived at hospital until you got to a bed on the ward)

14a

The main ward or room I stayed in was clean

14b

The bathrooms and toilets were clean

14c

I was not bothered by noise at night from other patients

14d

I was not bothered by noise at night from hospital staff

14e

I was happy with the food/meals I received

14f

I was happy with the drinks I received

14g

When I called I received assistance within a reasonable time

14h*

There weren't times when I felt threatened by other patients or visitors

14i*

The equipment used for my treatment was clean.

15

Did you know which nurse was in charge of the ward?

16

Were hand-wash gels available for patients and visitors to use?

18

During your stay, were you happy with the visiting hours?

19

Did you feel you were able to spend enough time with the people that matter to you ( e.g. family and friends)?

20

Overall, how would you rate the hospital and ward environment?

21a

I was able to get adequate pain relief when I needed it

21b

I had enough privacy when being examined or treated

21c

I had enough privacy when my condition and treatment was discussed

21d

I got enough help with washing and dressing when I needed it

21e

I got enough help with eating and drinking when I needed it

21f

I got enough help with going to the bathroom or toilet when I needed it

21g

I was kept as physically comfortable as I could expect to be

22

Were you involved as much as you wanted to be in decisions about your care and treatment?

23

Were the people that matter to you ( e.g. family & friends) involved in decisions about your care and treatment as much as you wanted?

24

Did you feel that staff took adequate care when carrying out physical procedures? ( e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)?

29

Did a member of staff discuss any of these events with you?

30

Were you satisfied with how these events were dealt with?

33

In your opinion, was moving you between wards managed well?

34

Overall, how would you rate your care and treatment during your stay in hospital?

36

Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand?

37

Beforehand, did a member of staff explain what would be done during the operation or procedure?

38

Beforehand, were you told how you could expect to feel after you had the operation or procedure?

39

Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand?

40

After the operation or procedure, did a member of staff explain how it had gone in a way you could understand?

41a

Doctors knew enough about my condition and treatment

41b

Doctors discussed my condition and treatment with me in a way I could understand

41c

Doctors didn't talk in front of me as if I was not there

41d

Doctors listened to me if I had any questions or concerns

41e

As far as I was aware doctors washed/cleaned their hands at appropriate times

41f

I had confidence and trust in the doctors treating me

42a

Nurses knew enough about my condition and treatment

42b

Nurses discussed my condition and treatment with me in a way I could understand

42c

Nurses didn't talk in front of me as if I was not there

42d

Nurses listened to me if I had any questions or concerns

42e

As far as I was aware nurses washed/cleaned their hands at appropriate times

42f

I had confidence and trust in the nurses treating me

43

Did you know which nurse was in charge of your care?

44

In your opinion, were there enough nurses on duty to care for you in hospital?

45

Did you think that the staff worked well together in organising your care?

46

Did you feel that staff took account of the things that matter to you?

47

Did you feel that you got enough emotional support from staff during your stay?

48

Did you feel that staff treated you with compassion and understanding during your stay?

49

Overall, how would you rate all the staff you came into contact with?

53

How did you feel about the length of time you were in hospital?

54

Were you confident you could look after yourself when you left hospital?

55

Before leaving hospital, were you confident that any help you needed had been arranged for you?

56

If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged?

57a

I was involved in decisions about leaving hospital

57b

My family or home situation was taken into account when planning for me leaving hospital

57c

I knew who to contact if I had any questions after leaving hospital

57d

I was told about any danger signs to watch for when I left hospital

59a

I didn't have to wait too long to get my medicines

59b

I understood what my medicines were for

59c

I understood how and when to take my medicines

59d

I understood the possible side effects of my medicines

60

Overall, how would you rate the arrangements made for your leaving hospital?

62

Did you have to stay in hospital longer than expected to wait for your care or support services to be organised?

63

Did you feel that you got the care and support services that were right for you?

64

Overall, how would you rate the care or support services you got after leaving hospital?

65

Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received?