Scottish Inpatient Patient Experience Survey 2011 Volume 1: National Results
Scottish Inpatient Patient Experience Survey 2011 Volume 1: National Results
8 Overall experience of Hospital Stay
8.1 Patients were asked how much they agreed or disagreed with a number of statements about their overall experience of their recent hospital stay:
- I was treated with respect.
- I was treated with care.
- I got the best treatment for my condition.
- I trusted the people looking after me.
- I understood what was happening to me.
- I was as physically comfortable as I could expect to be.
- I was confident I could look after myself when I left hospital.
- My religious and spiritual needs were respected.
8.2 Of the questions in Table 8, patients were most positive about being treated with respect and being treated with care (both 92%). Patients were least positive about being confident that they could look after themselves after they left hospital.
8.3 The results were very similar to last year. There were small increases in the percentage of patients agreeing or strongly agreeing that they trusted the people looking after them, that they understood what was happening to them and that they were as physically comfortable as they could expect to be. However there were small decreases in the percentage of patients agreeing or strongly agreeing that they got the best treatment for their condition and that they were confident that they could look after themselves when they left hospital. There were no statistically significant changes in the percentage of patients agreeing or strongly agreeing that they were treated with respect and care.
Table 8 Summary results of questions asked about the overall experience of the hospital stay
| Statement or question | 2011 | Change from 2010 In Positive % | |||
|---|---|---|---|---|---|
| Total Base (unweighted) | Strongly disagree or disagree % |
Neither agree nor disagree % | Strongly agree or agree % | ||
| I was treated with respect. | 30,402 | 3 | 5 | 92 | 0 |
| I was treated with care. | 30,393 | 3 | 5 | 92 | 0 |
| I got the best treatment for my condition. | 30,286 | 4 | 8 | 87 | -2 |
| I trusted the people looking after me. | 30,377 | 3 | 6 | 91 | 1 |
| I understood what was happening to me. | 30,216 | 5 | 6 | 90 | 1 |
| I was as physically comfortable as I could expect to be. | 30,387 | 5 | 4 | 91 | 1 |
| I was confident I could look after myself when I left hospital. | 30,200 | 6 | 8 | 86 | -2 |
* Not all rows add to 100% due to rounding, statistically significant differences are in bold
8.4 Patients were also asked if their religious and spiritual needs were respected. 60 per cent of patients agreed or strongly agreed with the statement compared to 65 per cent last year. However the results are not directly comparable as last year the question was asked in a different section of the questionnaire and included the options "not relevant" or "don't know" which were not included this year. This meant that patients who did not feel that this question was relevant to them are more likely to have selected neither agree nor disagree. Although the percentage of patients answering this question positively is low compared to other questions, the number of patients answering negatively is very low (2 per cent). A possible explanation is that many patients do not feel that the question is relevant to them as they don't have religious or spiritual needs and so answer neither agree nor disagree.
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