Scottish Inpatient Patient Experience Survey 2012 Volume 1: National results

11 PATIENT EXPERIENCE INDICATORS

Scotland Performs Healthcare Experience Indicator

11.1 The Healthcare Experience Indicator has been developed to measure the reported experience of people using the NHS. It is one of the 50 National Indicators in the National Performance Framework, which sets out the Government's outcomes based approach. Progress is reported in Scotland Performs: http://www.scotland.gov.uk/About/scotPerforms

11.2 The indicator is based on the results of the inpatient survey. It is calculated by giving numerical scores to people's answers to selected questions. Information on how the indicator is calculated is available in chapter 8 of the technical report.

11.3 The 2012 value of the Healthcare Experience Indicator is 78.7 which is a statistically significant increase of 0.6 compared to 2011. Results by NHS Board are presented in Table 14 below.

Table 14 Healthcare Experience Indicator 2010-2011, by NHS Board

NHS Board	2010	2011	2012	Change 2011-12
Scotland	78.3	78.1	78.7	0.6
NHS Ayrshire & Arran	79.2	79.3	80.0	0.7
NHS Borders	81.1	79.8	79.9	0.1
NHS Dumfries & Galloway	79.0	79.3	79.8	0.5
NHS Fife	76.9	77.4	75.7	-1.7
NHS Forth Valley	74.2	74.5	75.3	0.8
NHS Grampian	77.3	78.3	79.5	1.2
NHS Greater Glasgow and Clyde	77.0	76.5	76.6	0.1
NHS Highland	83.9	82.8	83.8	1
NHS Lanarkshire	74.7	73.5	74.0	0.5
NHS Lothian	78.3	79.1	79.6	0.5
NHS Orkney	85.5	82.4	87.0	4.6
NHS Shetland	82.6	83.5	84.2	0.7
NHS Tayside	80.6	79.7	80.9	1.2
NHS Western Isles	84.9	86.0	85.9	-0.1
NHS National Waiting Times Centre	91.1	91.9	91.6	-0.3

Quality Outcome Indicator

11.4 Twelve national Quality Outcome Indicators show progress towards the ambitions of the Quality Strategy. One of these indicators is Healthcare Experience. This indicator combines the Scotland Performs Healthcare Experience Indicator described above, with data from the Patient Experience Survey of GP and other local NHS services.

11.5 Further information on how the indicator is calculated is available in chapter 8 of the technical report.

11.6 The latest value of the Healthcare Experience Quality Outcome Indicator is based on the 2012 Inpatient Survey and the 2011/12 Patient Experience Survey of GP and other local NHS services¹².

11.7 The latest value of the indicator is 79.5 which is a statistically significant decrease of 0.7 compared to 2011. The main reason for this decrease is that patients were less positive about accessing GP practice services in 2011/12 compared to 2009/10. Results by NHS Board are presented in Table 15 below:

Table 15 Quality Outcome Indicator by NHS Board

NHS Board	2011	2012	Change 2011-12
Scotland	80.2	79.5	-0.7
NHS Ayrshire & Arran	80.5	79.6	-0.9
NHS Borders	82.4	80.7	-1.7
NHS Dumfries & Galloway	81.9	81.7	-0.2
NHS Fife	79.2	76.7	-2.5
NHS Forth Valley	78.1	77.6	-0.5
NHS Grampian	79.5	79.2	-0.3
NHS Greater Glasgow and Clyde	80.0	79.2	-0.8
NHS Highland	84.0	83.8	-0.2
NHS Lanarkshire	76.8	75.8	-1
NHS Lothian	80.2	79.6	-0.6
NHS Orkney	86.7	88.4	1.7
NHS Shetland	82.3	81.5	-0.8
NHS Tayside	81.2	81.2	0
NHS Western Isles	86.2	85.5	-0.7
NHS National Waiting Times Centre	91.9	91.6	-0.3