Scottish Inpatient Patient Experience Survey 2012 Volume 1: National results
The Better Together Scottish Patient Experience Inpatient Survey is a postal survey, first conducted in early 2010, with the aim of establishing the experience of a sample of people aged 16 years and over who had a recent overnight hospital stay. The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.
ANNEX C - STATEMENT OF TABLE EXPLANATIONS
The table below shows which answers were classed as positive and negative for each question.
* This is a new question.
Question number |
Original Question Text |
Positive % |
Neither positive nor negative % |
Negative % |
---|---|---|---|---|
3 |
In A&E I was told how long I would have to wait |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
4 |
In A&E I was told what was happening in a way I could understand |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
5 |
Overall, how would you rate the care and treatment you received during your time in A&E? |
Excellent, good |
Fair |
Poor, very poor |
6 |
If your hospital visit was planned in advance how did you feel about the length of time you waited to be admitted to hospital after being referred? |
It was reasonable |
- |
It was too long, it was too short |
7 |
Did the information you were given before attending hospital help you understand what would happen? |
Yes, a lot, yes, a little |
|
No, not at all I wasn't given any information |
9 |
From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? |
It was reasonable, I did not have to wait |
- |
It was too long |
10 |
Overall, how would you rate your admission to hospital? |
Excellent, good |
Fair |
Poor, Very Poor |
11a |
The main ward or room I stayed in was clean |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
11b |
The bathrooms and toilets were clean |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
11c |
I was bothered by noise at night |
Disagree, Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
11d |
I was bothered by noise during the day |
Disagree, Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
11e |
I was happy with the food and drink that I received |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
11f |
When I called I received assistance within a reasonable time |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
11g |
There were times when I felt bothered or threatened by other patients or visitors |
Disagree, Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
11h |
I knew who was in charge of the ward |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
13 |
Overall, how would you rate the hospital environment |
Excellent, good |
Fair |
Poor, very poor |
14a |
I was able to get adequate pain relief when I needed it |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14b |
I had privacy when being examined or treated |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14c |
I had privacy when my condition and treatment was discussed |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14d |
I got help with washing and dressing when I needed it |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14e |
I got help with eating and drinking when I needed it |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14f |
I got help with going to the bathroom or toilet when I needed it. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14g |
Before moving wards, a member of staff explained what would happen |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
14h |
Moving wards was well managed |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
15 |
How did you feel about being involved in decisions about your care and treatment |
I was involved as much as I wanted to be |
|
I was involved more than I wanted to be, I was not involved enough |
17 |
Overall how would you rate your care and treatment during your stay in hospital |
Excellent, Good |
Fair |
Poor, Very Poor |
18a |
Doctors introduced themselves to me. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18b |
There was enough time to talk to the doctors |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18c |
Doctors knew enough about my condition and treatment |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18d |
Doctors explained the risks and benefits of any treatment in a way I could understand |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18e |
Doctors talked in a way that helped me understand my condition and treatment |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18f |
Doctors gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18g |
Doctors told me how my operation or procedure had gone in a way I could understand |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18h |
Doctors talked in front of me as if I was not there. |
Disagree, Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
18i |
Doctors listened to me if I had any questions or concerns |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
18j |
As far as I was aware doctors washed/ cleaned their hands at appropriate times |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19a |
Nurses introduced themselves to me. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19b |
There was enough time to talk to the nurses |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19c |
Nurses knew enough about my condition and treatment |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19d |
Nurses talked in a way that helped me understand my condition and treatment |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19e |
Nurses gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19f |
Nurses talked in front of me as if I was not there. |
Disagree, Strongly disagree |
Neither agree nor disagree |
Strongly agree, Agree |
19g |
Nurses listened to me if I had any concerns |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
19h |
As far as I was aware nurses washed/ cleaned their hands at appropriate times |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
20 |
How much do you agree or disagree that staff worked well together in organising your care? |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
21 |
Overall, how would you rate all the staff who you came into contact with? |
Excellent, Good |
Fair |
Poor, Very Poor |
22a |
My family or home situation was taken into account when planning for me leaving hospital. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22b |
I was happy with how long I had to wait around when I was told I could go home |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22c |
I was given help with arranging transport |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22d |
I understood who to contact if I had any questions after leaving hospital |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22e |
I was told about any danger signals to watch for when I got home |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22f |
I was given advice on how to look after myself. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
22g |
I was confident that any help I needed had been arranged for when I left hospital. |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
23b |
I didn't have to wait too long to get my medicines* |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
23c |
I understood what my medicines were for |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
23d |
I understood how and when to take my medicines |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
23e |
I understood the possible side effects and what to do if I had any concerns |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
24 |
Overall, how would you rate the arrangements made for you leaving hospital? |
Excellent, good |
Fair |
Poor, Very poor |
26 |
Did you have to stay in hospital for longer than expected to wait for your care or support services to be organised?* |
No |
- |
Yes |
27 |
Did you feel that you got the care or support services that were right for you?* |
Yes |
- |
No |
28 |
Overall, how would you rate the care or support services you got after leaving hospital?* |
Excellent, good |
Fair |
Poor, Very poor |
29a |
I was treated with respect |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29b |
I was treated with care |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29c |
I got the best treatment for my condition |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29d |
I trusted the people looking after me |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29e |
I understood what was happening to me |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29f |
I was as physically comfortable as I could expect to be |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29g |
My religious and spiritual needs were respected |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
29h |
I was confident I could look after myself when I left hospital |
Strongly agree, Agree |
Neither agree nor disagree |
Disagree, Strongly disagree |
* This is a new question.
Contact
Email: Gregor Boyd
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