Publication - Statistics
Scottish Inpatient Patient Experience Survey 2014 Volume 1: National Results
Results from the fourth Scottish Inpatient Patient Experience Survey.
Annex C - Statement of Table Explanation
The table below shows which answers were classed as positive and negative for each question.
| Q | Question text | Positive per cent | Neither positive nor negative per cent | Negative per cent |
|---|---|---|---|---|
| 3 | In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor? | Yes, completely | Yes, to some extent | No |
| 4* | In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor? | I didn't have to wait, It was reasonable | It was reasonable | It was too long |
| 5* | In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening? | Yes, completely | Yes, to some extent | No |
| 6 | In A&E, did a nurse or doctor discuss your condition with you in a way you could understand? | Yes, completely | Yes, to some extent | No |
| 7* | Were you given enough privacy when being examined or treated in A&E? | Yes | No | |
| 8* | When you were in A&E, did you feel safe? | Yes, completely | Yes, to some extent | No |
| 9 | Overall, how would you rate the care and treatment you received during your time in A&E? | Excellent, Good | Fair | Poor, Very poor |
| 10 | How did you feel about the length of time you waited to be admitted to hospital after you were referred? | It was reasonable | It was too short, It was too long | |
| 11 | Did the information you were given before attending hospital help you understand what would happen? | Yes, a lot, Yes, a little | I wasn't given any information, No, not at all | |
| 12 | From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? | I did not have to wait, It was reasonable | It was too long | |
| 13 | Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward) | Excellent, Good | Fair | Poor, Very poor |
| 14a | The main ward or room I stayed in was clean | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14b | The bathrooms and toilets were clean | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14c | I was not bothered by noise at night from other patients | Strongly disagree, Disagree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14d | I was not bothered by noise at night from hospital staff | Strongly disagree, Disagree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14e | I was happy with the food/meals I received | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14f | I was happy with the drinks I received | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14g | When I called I received assistance within a reasonable time | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14h | There weren't times when I felt bothered or threatened by other patients or visitors | Strongly disagree, Disagree | Neither agree nor disagree | Disagree, Strongly disagree |
| 15 | Did you know which nurse was in charge of the ward? | Yes, all or most of the time | Yes, some of the time | No, but I would have liked to know, No, but it didn't bother me |
| 16* | Were hand-wash gels available for patients and visitors to use? | Yes, always | Yes, some of the time | No |
| 18* | During your stay, were you happy with the visiting hours? | Yes | No | |
| 19* | Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)? | Yes, completely | Yes, to some extent | No |
| 20 | Overall, how would you rate the hospital and ward environment? | Excellent, Good | Fair | Poor, Very poor |
| 21a | I was able to get adequate pain relief when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21b | I had enough privacy when being examined or treated | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21c | I had enough privacy when my condition and treatment was discussed | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21d | I got enough help with washing and dressing when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21e | I got enough help with eating and drinking when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21f | I got enough help with going to the bathroom or toilet when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21g* | I was kept as physically comfortable as I could expect to be | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22 | Were you involved as much as you wanted to be in decisions about your care and treatment? | Yes, definitely | Yes, to some extent | No, and I would have liked to have been |
| 23* | Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted? |
Yes, definitely | Yes, to some extent | No, and I would have liked them to be more involved |
| 24* | Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)? | Yes, definitely | Yes, to some extent | No |
| 29* | Did a member of staff discuss any of these events with you? | Yes, completely | Yes, to some extent | No |
| 30* | Were you satisfied with how these events were dealt with? | Yes, completely | Yes, to some extent | No |
| 33 | In your opinion, was moving you between wards managed well? | Yes, definitely | Yes, to some extent | No |
| 34 | Overall, how would you rate your care and treatment during your stay in hospital? | Excellent, Good | Fair | Poor, Very poor |
| 36* | Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand? | Yes, completely | Yes, to some extent | No |
| 37 | Beforehand, did a member of staff explain what would be done during the operation or procedure? | Yes, completely | Yes, to some extent | No |
| 38 | Beforehand, were you told how you could expect to feel after you had the operation or procedure? | Yes, completely | Yes, to some extent | No |
| 39* | Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand? |
Yes, completely | Yes, to some extent | No |
| 40 | After the operation or procedure, did a member of staff explain how it had gone in a way you could understand? | Yes, completely | Yes, to some extent | No |
| 41a | Doctors knew enough about my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 41b | Doctors discussed my condition and treatment with me in a way I could understand | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 41c | Doctors didn't talk in front of me as if I was not there | Strongly disagree, Disagree | Neither agree nor disagree | Disagree, Strongly disagree |
| 41d | Doctors listened to me if I had any questions or concerns | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 41e | As far as I was aware doctors washed/cleaned their hands at appropriate times | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 41f* | I had confidence and trust in the doctors treating me | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42a | Nurses knew enough about my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42b | Nurses discussed my condition and treatment with me in a way I could understand | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42c | Nurses didn't talk in front of me as if I was not there | Strongly disagree, Disagree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42d | Nurses listened to me if I had any questions or concerns | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42e | As far as I was aware nurses washed/cleaned their hands at appropriate times | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 42f* | I had confidence and trust in the nurses treating me | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 43* | Did you know which nurse was in charge of your care? | Yes, all or most of the time | Yes, some of the time | No, but I would have liked to know, No, but it didn't bother me |
| 44* | In your opinion, were there enough nurses on duty to care for you in hospital? | There were always or nearly always enough nurses | There were sometimes enough nurses | There were rarely or never enough nurses |
| 45 | Did you think that the staff worked well together in organising your care? | Yes, definitely | Yes, to some extent | No |
| 46* | Did you feel that staff took account of the things that matter to you? | Yes, definitely | Yes, to some extent | No |
| 47* | Did you feel that you got enough emotional support from staff during your stay? | Yes, always | Yes, sometimes | No |
| 48* | Did you feel that staff treated you with compassion and understanding during your stay? | Yes, always | Yes, sometimes | No |
| 49 | Overall, how would you rate all the staff you came into contact with? | Excellent, Good | Fair | Poor, Very poor |
| 53* | How did you feel about the length of time you were in hospital? | It was reasonable | It was too short, It was too long | |
| 54* | Were you confident you could look after yourself when you left hospital? | Yes | No | |
| 55 | Before leaving hospital, were you confident that any help you needed had been arranged for you? | Yes, completely | Yes, to some extent | No |
| 56* | If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged? | Yes | No | |
| 57a* | I was involved in decisions about leaving hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 57b | My family or home situation was taken into account when planning for me leaving hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 57c | I knew who to contact if I had any questions after leaving hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 57d | I was told about any danger signs to watch for when I left hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 59a | I didn't have to wait too long to get my medicines | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 59b | I understood what my medicines were for | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 59c | I understood how and when to take my medicines | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 59d | I understood the possible side effects of my medicines | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 60 | Overall, how would you rate the arrangements made for your leaving hospital? | Excellent, Good | Fair | Poor, Very poor |
| 62 | Did you have to stay in hospital longer than expected to wait for your care or support services to be organised? | No | Yes | |
| 63 | Did you feel that you got the care and support services that were right for you? | Yes | No | |
| 64 | Overall, how would you rate the care or support services you got after leaving hospital? | Excellent, Good | Fair | Poor, Very poor |
| 65* | Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received? | Yes | No |
Note: * new question to the 2014 questionnaire
Contact
Email: Sophie David
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